About this role
Job summary
Job summary
Umbrella Sexual Health Service is a growing specialist service across Birmingham and Solihull covering, Whittall Street Clinic, New Street (Birmingham City Centre), Boots Solihull, Croft Medical Centre (Chelmsley Wood), Erdington, Northfield and Birmingham LGBT. We also have an Outreach Service that covers various locations.
This key role provides secretarial and administrative support to a multi-disciplinary team consisting of Consultants, Doctors, Managers, Nurses etc, ensuring the smooth running of patient pathways.
Responsibilities include managing electronic patient records, monitoring waiting lists, booking appointments. It is essential that the post holder exercises initiative and judgement using acquired skills and Knowledge and always maintains confidentiality.
This is an exciting opportunity to join a specialist service that is continuing to develop with the chance to contribute to ongoing service improvements.
We are looking for an enthusiastic team player who is committed to delivering a high standard of secretarial support and excellent patient service.
Main duties of the job
Main Duties
Minute takings, transcribing, drafting and completing letters to patients, GP's and other healthcare professionals as required etc.
To provide a point of contact for GPs and other Health Care Professionals including patients/relatives/carers, addressing other languages or communication barriers.
To understand the patient pathway and provide information and reassurance in a professional manner.
Supporting queries and instigate appropriate action, as appropriate to the complex and sensitive nature of the information.
Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce clinical letters and other relevant correspondence. Including the service's electronicc patient record systems
To manage referrals received into the department in an appropriate way.
To book follow up appointments.
To assist with the collection and provision of statistical data as required by the service.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description Job responsibilities *Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications Essential
*Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4 *Business Administration NVQ level 3 or equivalent experience in a clerical environment
Desirable
*AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience Essential
*Experience of dealing with the Public/Customer service experience *Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook) *Experience of using IT systems
Desirable
*Experience of working in a busy environment *Experience of working in Healthcare
Additional Criteria Essential
*Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrates care and compassion *Good inter-personal and communication skills. *Good organisational skills *Team Player *Conscientious *Demonstrates reliability, motivation and commitment *Ability to travel to multiple sites
Desirable
*Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Birmingham NHS Foundation Trust
Address Solihull Hospital
Lode Ln
Solihull
West Midlands
B91 2JL
United Kingdom
Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)