About this role
Job summary
Help shape high-quality care for some of the most vulnerable people across North Central London.
We are looking for an organised, proactive and compassionate Commissioning Officer to join our Complex Individualised Care team. This is a rewarding opportunity to make a real difference by securing high-quality, timely and cost-effective care packages for children, young people and adults with complex health and care needs.
Working closely with clinical teams, local authorities, providers, hospitals and families, you will coordinate the commissioning of individual packages of care that promote positive outcomes while ensuring value for money. You'll build strong partnerships, negotiate with providers, manage competing priorities and contribute to the continuous improvement of commissioning processes across the service.
This varied role suits someone who enjoys problem-solving, relationship building and working in a fast-paced environment where no two days are the same. You'll be supported by an experienced team committed to collaboration, learning and delivering person-centred care.
If you're passionate about improving people's experiences, have excellent organisational skills and enjoy working with a wide range of partners, we'd love to hear from you.
Main duties of the job
Coordinate the commissioning of high-quality, timely and cost-effective packages of care for children and adults with complex needs. Work collaboratively with clinical teams, hospital discharge teams, local authorities, care providers, patients and families to secure appropriate placements. Negotiate care package costs with providers, ensuring value for money while meeting assessed needs and maintaining quality standards. Build positive working relationships with internal and external stakeholders to support effective commissioning and service delivery. Manage commissioning, funding and provider queries, ensuring contracts, documentation and records are accurate and up to date. Maintain patient and commissioning information using relevant systems, ensuring compliance with organisational policies Participate in multi-agency meetings, contributing to care planning and safe, timely discharge arrangements. Use sound judgement to resolve complex issues, escalate concerns appropriately and support safeguarding responsibilities. Prioritise a varied workload, respond to changing demands and contribute to continuous service improvement to achieve positive outcomes for individuals.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Job description Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Education/Qualification Essential
Educated to certificate/ degree level or equivalent experience Knowledge relating to the commissioning of care provisions and monitoring of these arrangements Evidence of continuing professional development
Desirable
Knowledge of the Children Act 1989 and the Care Act 2014 and subsequent legislation relevant to the role Knowledge of the Care Act 2014, NHS Continuing Healthcare Framework and subsequent legislation relevant to the role
Experience Essential
Experience of working in social care field, with children and families and vulnerable adults Experience of working or liaising with independent sector providers, including experience of drawing up contracts, fee negotiations, service specifications or funding agreements. Experience of brokering of services and contract management.
Desirable
Experience of working or liaising with independent sector providers, including experience of drawing up contracts, fee negotiations, service specifications or funding agreements. Experience of commissioning/brokering individualised placements.
Skills & Knowledge Essential
Knowledge relating to the commissioning of care provisions and monitoring of these arrangements. Manage and deal with contentious or sensitive issues Able to keep calm and work in a fast paced environment Effective organisational skills - able to self - manage & prioritise own work Good written and verbal communication skills.
Desirable
Proficiency in the use and understanding of IT and Information Management and data protection legislation
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central London Community Health Trust
Address Central London Community Healthcare NHS Trust
15 Marylebone Road
London
NW1 5JD
United Kingdom
Employer's website https://clch.nhs.uk/ (Opens in a new tab)