About this role
Job summary
The post holder will be joining our Performance & Informatics (P&I) department, who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services.
P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.
New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management and system working. Most notably working innovatively to develop the 'Health Equity and the Right to Treatment' (HEARTT) tool which culminated in being awarded the 'Innovation and Improvement in Reducing Healthcare Inequalities Award' at the prestigious Health Service Journal Awards in 2022.
To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the service.
Please be advised that sponsorship is not eligible for this post.
Main duties of the job
To assume overall responsibility for the administrative business as usual management of one of the Patient Access Teams - Referrals, e-Referrals, Clinic Changes, Patient Contact Team and RTT Team - with specialist knowledge in particular areas in line with service requirements - this role requires specialist knowledge in referrals and e-referrals. This will require:
Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures. Participation in the developing and updating of current local and Trust wide training packages in line with National guidance. Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources. Responsibility for departmental performance including participation in the setting of objectives and standards. Representing the department in appropriate forums. Continuous review/updating of administration policies and procedures and supporting documentation and or systems. Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust. Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems Liaise with Local CCG's, GP surgeries, leads and specialties to ensure issues are resolved and information if communicated between the Trust and it partners.
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description Job responsibilities
You will have a specialized area of focus; however, will be expected to provide cross-cover support as required to the Department. This will require:
To deputise on behalf of the Operational and Performance Manager of Patient Access supporting the effective daily operation of the department. Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation. Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required. Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews.
For further details of the role please see the attached job description.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Person Specification
Qualifications Essential
oECDL or equivalent oKey Skills level 2 in Literacy or equivalent oNVQ4 in Business Management or equivalent oILM Introductory Management certificate or equivalent
Desirable
oDiploma/Degree holder
Experience Essential
oManagerial experience in an administration environment oExperience in a customer facing role oAdvanced decision making and resolving complex work-related issues oManaging the workload of a team
Desirable
oProject Management
Knowledge Essential
oAwareness of current issues within the NHS oNHS Referrals, IPTs and E-Referral knowledge oThorough working knowledge of Microsoft Office packages i.e. oOutlook, Word, Excel oExcellent understanding of general office working procedures oExcellent understanding of people management
Desirable
oPatient Access Policy and knowledge of patient pathways
Commitment to Trust Values and Behaviours Essential
oMust be able to demonstrate behaviours consistent with the Trust's values. (As detailed in UHCW's Values in Action document below) oApplicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name University Hospitals Coventry and Warwickshire NHS Trust
Address University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
United Kingdom
Employer's website https://www.jobsatuhcw.co.uk (Opens in a new tab)