About this role
Job summary
Ward Clerk Positions
22.5 Hours per week - Mon, Wed, Thurs ( 8-4pm) 10 hours per week - Wed & Fri ( 8-1pm) An opportunity has arisen for motivated, enthusiastic and flexible individuals to join our team working as a Ward Clerk covering a variety of wards. The hours of work are as stated above .
You will mainly play a key role in the day to day running of busy wards and units and ensuring that the administration of the patients is completed in a timely manner. You will be expected to carry out a wide range of clerical and administrative duties. Previous administration experience essential, as is computer literacy and customer service skills.
You must be able to work with discretion and maintain confidentiality at all times. You will be well organised and able to use your own initiative in a demanding environment, have the ability to work under pressure and be flexible. You should possess excellent communication and interpersonal skills, and have an good understanding of Patient Administration systems but not essential as training will be given.
Main duties of the job
Assist in the welcome and reception of patients and visitors into the clinical area, maintaining a courteous and professional manner at all times.
Handle telephone calls and face to face enquiries from relatives, hospital staff and members of the Public in a constructive and sympathetic manner referring to the appropriate person where necessary.
Use computer skills and other clerical activity to perform the correct procedure for admission, discharge, transfer and death of patients and make arrangements for follow up appointments in the manner laid down by the Trust.
To be responsible for any information entered onto the computer whilst carrying out the duties required by the Trust, and maintaining confidentiality.
Report any errors, duplications or omissions in patient information to the appropriate department and carry out the correct procedure to rectify the problem as per Trust policy.
Ensure that patients' medical records are available on the ward, obtaining these where necessary from other departments according to Trust policy. Ensuring notes are traced to the correct location.
Ensure patient confidentiality/privacy is maintained at all times in accordance with Trust policy.
About us
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes. Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.
We want to attract staff who embrace our Right Care behaviours of compassion, a commitment to quality of care and working together for patients we want to make these part of our DNA
Job description Job responsibilities
For further information and full details of the job role please see the attached job description and person specification.
This position is not currently eligible for a certificate of sponsorship in line with Home Office guidance as it does not appear on the skilled worker visa occupation list.
If you currently hold a different type of visa allowing you to work in the UK we would welcome an application from you. If your visa expires or there is a change in status during your employment, the Trust will be required to review your employment which may result in the termination of your employment to comply with the relevant immigration legislation.
Person Specification
Qualifications Essential
GCSE English & Maths or equivalent Willingness to undergo any further training and development
Desirable
ECDL/CLAIT qualifications OCR/RSA II qualifications or equivalent in Word Processing
Knowledge Essential
Knowledge of maintaining administration systems Experience of working with the public Experience of working in an office environment / Reception - clerical duties Understanding of the need for confidentiality at all times Understanding of the NHS constitution.
Desirable
Experience of working for the NHS Working Knowledge of Patient Administration Systems (PAS) or equivalent Knowledge of medical terminology Experience of accessing information from the Intranet/Internet.
Skills Essential
Good verbal and written communication skills Ability to manage time effectively and demonstrate good organisational abilities Demonstrate a commitment to quality of work, accuracy and presentation Able to demonstrate initiative and the ability to deal with queries competently.
Experience Essential
Experience of working in an office environment Experience in use of computerised systems
Desirable
Experience of Microsoft Excel and Access. Experience in Medical Records Experience of working with medical case notes
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Airedale NHS Foundation Trust
Address Airedale General Hospital
Skipton Road
Keighley
BD20 6TD
United Kingdom
Employer's website https://www.airedale-trust.nhs.uk (Opens in a new tab)