About this role
Job summary
Windermere and Bowness Medical Practice are looking for an enthusiastic Reception Team Leader to join our team. Based in the heart of the beautiful Lake District and supported by our fantastic Cumbria Health team, this is an exciting opportunity for someone with strong leadership skills, excellent communication abilities and a passion for delivering outstanding service.
The reception department is an integral part of the successful running of our service, responsible for the careful management of appointments, patient recall and support with prescriptions management.
This role will ensure our reception department is well-led, runs smoothly and provides excellent patient care and a positive experience.
If you've got any questions or would like a tour, or just a quick chat, let us know.
Part time, 32 hours per week
Work Pattern
Monday: 09:00 18:30
Tuesday: 08:30 17:30
Thursday: 08:30 17:30
Friday: 08:30 17:00
Closing Date: 20 August 2026
When applying for this role, please include your mobile number so we can contact you if needed. We also recommend checking your spam or junk folder regularly, as emails from us may occasionally be filtered there.
We encourage you to apply as early as possible as this job may close earlier than the advertised closing date once enough applications have been received
Please note that we are unable to offer an Employer Sponsored Visa for this role.
Main duties of the job
The reception department is an integral part of the successful running of our service, responsible for the careful management of appointments, patient recall and support with prescriptions management.
This role will ensure our reception department is well-led, runs smoothly and provides excellent patient care and a positive experience.
The post holder will be responsible for the efficient running of the reception area and deputise in the absence of the Practice Manager and Practice Coordinator.
All staff are expected to work to Cumbria Health Values:
Clinically focused - Everything every one of us does is for the patient Responsive - We listen, and we respond quickly in a patient focussed way One Team - We work together to provide a high-quality service which is organised and consistent, and in partnership with both the local Acute and Community Trusts High Standards - We provide skilled professionals working to the highest standards who are passionate about improving patient care Growth & Sustainability - With our strong roots we will continue to thrive and grow Communities - Connecting and engaging to meet local needs
About us
Cumbria Health on Call - CH places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC).
We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing.
Working for CH can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be though training or social events.
Listen to your heart. Have the work life balance you'd love.
Job description Job responsibilities
This list of duties and responsibilities, which follows, represents the broad range of tasks which may be required to be undertaken either routinely or periodically. This list is not exhaustive, and the role may include additional duties which are not listed here.
Main Duties and Responsibilities:
1. To oversee the reception area on an operational day-to-day basis, including line management of Reception team.
2. To deputise in the absence of the Deputy/Practice Manager.
3. To assist the Deputy/Practice Manager in any new projects including IT systems and policies.
4. Proficient user of EMIS and Microsoft Office Suite. Confident in picking up and learning new IT software packages. Training relevant Reception staff members on use of new software.
5. Monitor workload and delegate appropriately to Reception Team members.
6. Liaising with doctors/nurses/practice manager and surgery staff to ensure the best Patient Care outcomes possible.
7. To support the Deputy/Practice manager in gaining the best possible outcomes from the Reception Team.
8. To organise rotas & cover for Reception.
9. To train new reception staff, and monitor CPD and training,
10. To develop Reception Team so each member feels valued and ensures constant improvement and growth of knowledge within the team.
11. Ensure communications work within the reception Team, including holding a regular reception meeting for the team.
12. To support the reception team in the timely and safe management of prescription requests according to agreed practice processes alongside clinical and admin team.
13. To monitor Recalls and reminders, admin, documents, letters and scripts distribution and ensuring timely responses.
14. To ensure the Reception Team aid in the management of recalls in line with practice processes.
15. Contribute to the creation of all Reception Protocols and support the Deputy/Practice Manager in streamlining Admin and other such workflows.
16. Keep up with CQC requirements for patient and reception areas.
17. To ensure that income revenue is correctly logged and prepared for banking.
18. To keep an overview of policies using appropriate systems and ensure policies are updated and issued within agreed timescales.
19. Support and encourage the reception team to take ownership/champion particular areas of work.
20. Introduce the changes to the care navigation approach to support the new access to general practice model.
21. To undertake any duties required which are commensurate with this position.
Person Specification
Qualifications Essential
GCSE English and Maths (or equivalent)
Desirable
ECDL or equivalent NVQ Business Administration
Other requirements Essential
Willingness to undertake further training
Knowledge Essential
Intermediate computer skills
Desirable
Previous experience working within the NHS. Previous experience in a similar role.
Personal Circumstances Essential
Positive Confident Well organised Good team player Flexible Ability to build rapport and effective relationships at all levels Demonstrate initiative Ability to maintain workload in a sometimes busy and demanding environment
Skills and Aptitudes Essential
Excellent oral and written communication skills Excellent telephone manner Ability to prioritise & manage own workload Friendly, helpful and can do approach Ability to carry out work accurately to specified deadlines Close attention to detail Excellent organisational skills Ability to work on own initiative Able to work under pressure Able to maintain a high level of confidentiality
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cumbria Health
Address Windermere Health Centre
Goodly Dale
WINDERMERE
Cumbria
LA23 2EG
United Kingdom
Employer's website https://cumbriahealth.co.uk/ (Opens in a new tab)