About this role
Job summary Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction. RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support residen
Main duties of the job Barchester Healthcare is seeking a skilled Administrator to be an integral part of the home's management team. This role involves supporting the General Manager to ensure smooth home operations, incorporating tasks in Customer Experience, HR, Recruitment, Payroll, Finance, and overseeing junior admin staff. The ideal candidate will be self-reliant, professional, and capable of fostering a positive image in communications about the home. Strong IT skills, organisational abilities, and confidence in directing others are essential. Responsibilities include creating a welcoming environment, managing enquiries and showrounds, enhancing home occupancy and reputation, assisting with staff recruitment, preparing payroll, and supporting employee queries with HR resources. Additionally, the role includes managing resident feedback and finances, attending meetings, completing rotas, and maintaining secure personal files. Experience in customer-facing roles and HR administration is required, and a CIPD qualification is advantageous.
About us Barchester Healthcare is a leading provider of healthcare services in the UK, renowned for its dedication to offering high-quality care services. It is the only healthcare provider accredited as one of the best companies to work for in the UK, a testament to its commitment to respecting and valuing its team members contributions. With a focus on professional development and progression opportunities, Barchester prides itself on supporting and empowering its staff, ensuring they feel appreciated and motivated. The company provides a range of rewards and benefits to its employees, including bonus schemes, referral incentives, retail and leisure discounts, confidential counselling services, and opportunities to participate in staff lotteries. Barchester Healthcare is committed to maintaining an inclusive and supportive working environment, encouraging employees to grow their careers within the company while providing excellent care and services to residents.
Job description Job responsibilities
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
RESPONSIBILITIES Promote a warm and welcoming environment for residents, staff and visitors Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home Drive the occupancy and reputation of the Care Home as part of a community engagement team Support resident and family feedback with a focus on customer care Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions Payroll preparation for home based staff Provide advice and guidance to employees on queries using the HR tools and resources available Ensure that all personal files are stored securely Attend meetings and produce accurate notes and minutes where required Ensure all rotas are complete Manage safe contents, petty cash, and resident fund accounts Update ad-hoc training, supervisions, and appraisals on staff records Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
NEED TO HAVE Experience in a customer facing role Previous involvement in HR administration and recruitment High level of attention to detail and the ability to prioritise Proficient user of Microsoft- specifically Word, Excel and Outlook CIPD qualification would be beneficial
REWARDS AND BENEFITS Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Person Specification
Qualifications Essential
Experience in a customer facing role, involvement in HR administration and recruitment, proficient in Microsoft Word, Excel and Outlook, CIPD qualification beneficial.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Barchester Healthcare
Address Barchester Healthcare
Fareham
PO14 2NF
United Kingdom
Employer's website https://www.barchester.com/ (Opens in a new tab)