About this role
Job summary The MHST Senior Administrator is responsible for the professional and efficient management of administrative services across the Brent, Harrow and Hillingdon Mental Health Support Teams (MHSTs), ensuring effective operational support to frontline services. The post holder will provide leadership and line management to administrative staff, support performance reporting, estates and facilities functions, and contribute to service improvement initiatives across multiple sites.
Please note: This vacancy doesnot meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in thePre-Screening Immigrationsection of your application form.
Please noterole eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit:Skilled Worker visa: Overview - GOV.UK
Main duties of the job
We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home. Wherever you wish to work and whatever stage of your career you're at, there's always a place for you at CNWL
Main duties:
Lead and manage the administrative function across the Brent, Harrow and Hillingdon MHST services, ensuring efficient and effective operational delivery.
Provide line management, supervision, recruitment, training and development for administrative staff across the three boroughs.
Support clinical systems, data quality, performance reporting and information management processes.
Drive service improvement, governance and operational projects through the development of effective systems, processes and working practices.
Coordinate estates, facilities, procurement and administrative resources to ensure services operate safely, efficiently and in line with Trust requirements.
About us
Values
Central and North West London NHS Trust expects all Band 5 administrators to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.
We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better.
We expect you to RESPECT everyone and acknowledge and welcome people's differences rather than ignore them or see them as problematic.
We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.
We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.
We expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.
Job description Job responsibilities
The MHST Senior Administrator is responsible for leading and managing the administrative function across the Brent, Harrow and Hillingdon Mental Health Support Teams (MHSTs), ensuring the delivery of efficient, high-quality and responsive administrative services that support clinical and operational objectives. The post holder will provide leadership to administrative staff, develop effective systems and processes, and ensure services operate in line with Trust policies, performance targets and governance requirements.
Main Responsibilities
Lead and manage the administrative function across the MHST services, ensuring effective administrative systems, processes and operational support are in place. Provide line management, recruitment, induction, supervision, appraisal and ongoing development of administrative staff across the three boroughs. Support clinical systems, data quality, performance reporting and information management processes, ensuring accurate data recording, reporting and compliance with information governance requirements. Drive service improvement, governance and operational projects through the development of efficient systems, processes and working practices that support service delivery and performance. Coordinate estates, facilities, procurement and administrative resources, ensuring services operate safely, effectively and in accordance with Trust policies and procedures. Work collaboratively with clinical, operational and corporate colleagues to support the delivery of high-quality services and positive outcomes for children, young people and families.
Person Specification
Education and Qualifications Essential
Educated to Diploma Level or NVQ Level 4 GCSE Maths & English (Grade C or above) or equivalent
Desirable
Recognised qualification in the use of computer software e.g. Microsoft Word, Excel, Access, ECDL
Experience Essential
Demonstrable previous administrative experience, with a focus on operations, systems and financial functions Extensive experience in staff supervision and management Experience in leading a team or a project Experience of working in NHS/SS or similar environment with day-to-day contact with both professionals and members of the general public
Desirable
Project management or change management qualifications
Skills and Knowledge Essential
A comprehensive working knowledge of the use of Microsoft Office; Word, Outlook, PowerPoint, Email, Microsoft Teams, Zoom, computer literacy and word processing skills Intermediate to Advanced Data entry and analysis skills, including working knowledge of using Microsoft Excel Extensive experience in the use of SystmOne or other patient administration systems and acting as a Super User/Subject Matter Expert Good organisational skills and prioritise work while working on own initiative Able to develop and implement systems and processes to increase service efficiency
Desirable
Additional knowledge and training relevant to the post (e.g. Fire, Health & Safety, Infection Control etc); Knowledge and understanding of mental health or medical terminology
Attitude, Aptitude and Personal Characteristics Essential
An appreciation and respect for the needs of people with mental health problems and their families Able to build constructive relationships with warmth and empathy, using good communication skills Willingness and ability to learn new skills and adapt to change
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central and North West London NHS Foundation Trust
Address MHST Harrow
Harrow
HA2 8EQ
United Kingdom
Employer's website https://www.cnwl.nhs.uk/work (Opens in a new tab)