About this role
Job summary
The Burns Practice is looking to recruit a Senior Administration Assistant to join our team. The successful candidate will be a self motivated and proactive individual, with the ability to use their own initiative and demonstrate a commitment to delivering efficient, high quality patient care. The ideal candidate will have excellent organisational skills, a flexible approach, and the ability to work effectively both independently and as part of a wider team.
For further information about the role please refer to the attached Job Description and Person Specification.
This is a permanent post of 37.5 hours per week between the hours of 8am to 6pm, Monday to Friday.
Main duties of the job
The Senior Administration Assistant provides comprehensive administrative and secretarial support to the Senior Management Team and wider practice, ensuring the efficient day-to-day running of administrative services. The role is responsible for coordinating a range of patient administration processes, including disease recall programmes, referrals, medical reports, clinical rotas, registrations, and patient record management. The postholder will produce agendas and minutes for meetings, maintain accurate clinical records in line with GDPR and practice policies, manage correspondence and clinical systems, and liaise effectively with patients, healthcare professionals, and external organisations.
About us
The Burns Practice is a high achieving, forward thinking and proactive practice, constantly striving for a seamless provision of excellent patient care within a holistic environment.
We are an established training practice, caring for a patient population of over 20,000 patients. We are a high achieving, forward-thinking and proactive practice, constantly striving to provide seamless, high quality patient care within a holistic and supportive environment. We value our patients and recognise that their views and opinions are integral to the continued development and improvement of our services.
Job description Job responsibilities
The Senior Administration Assistant will provide comprehensive administrative and secretarial support to the practice, Senior Management Team, clinical staff and wider healthcare team, ensuring the smooth and efficient delivery of patient services.
The role will involve managing a range of clinical administration processes, including patient registrations, summarising, GP2GP transfers, disease registers, recalls, chronic disease reviews, baby immunisations, postnatal care, clinical coding and appointment coordination. The postholder will support the management of nurse rotas, clinic templates and service specific appointments.
Key responsibilities include processing referrals, medical reports, Subject Access Requests (SARs), ReSPECT forms and clinical correspondence, as well as responding to enquiries from patients, relatives, healthcare professionals and external agencies. The role will require accurate maintenance of patient records, effective use of clinical systems such as SystmOne, and ensuring all information is handled confidentially and in line with GDPR and practice policies.
The postholder will provide general administrative support, including meeting coordination, minute taking, maintaining administrative systems, monitoring tasks and emails, ordering supplies, processing post, assisting with data collection and providing cover during staff absences to maintain continuity of service.
The successful candidate will demonstrate excellent communication skills, strong organisational abilities, attention to detail, the ability to prioritise workloads, and the confidence to work independently as well as part of a wider team.
Person Specification
Experience Essential
Experience of working with the general public Experience of administrative duties
Desirable
Experience of working in a GP practice or healthcare setting
Other requirements Essential
Able to undertake training outside of normal working hours if necessary Disclosure and Barring Service (DBS) check Access to own transport or ability to travel across the practice sites
Qualifications Essential
Educated to GCSE level standard
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear and polite telephone manner Competent in the use of Microsoft Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Ability to work with a wide variety of tasks Good interpersonal skills Problem solving and analytical skills Ability to follow policies and procedures Maintains confidentiality, handles sensitive information appropriately, and ensures accurate records are managed in compliance with GDPR, data protection legislation, and practice policies
Desirable
Experience of using clinical systems (EMIS Web, SystmOne or Vision) Preparing, organising, and coordinating meetings Minute taking and accurate documentation of meetings
Personal qualities Essential
Professional and approachable manner Desirable Flexible and cooperative Motivated Proactive and able to use initiative High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Burns Practice
Address The Burns Practice
4 Albion Place
Bennetthorpe
Doncaster
South Yorkshire
DN1 2EG
United Kingdom
Employer's website https://www.burnspracticedoncaster.nhs.uk/ (Opens in a new tab)