About this role
Job Description – HO Operations L4 Designation EXEC MGR Department Operations - Customer Service Level L4 Employment Type Full-time Location Hyderabad Reporting Manager Title ASSISTANT MANAGER Language Marathi, Hindi & English Travel No Academic Qualification Any Graduate Work Experience 2 years of minimum experience Domain Knowledge (Preferable) NBFC, Banking, BFSI, Financial Services Key Responsibilities End to End closure of customer email/ Grievance Coordination with respective team for closure of the cases Coordination with departments and sharing of RCA Monthly presentation of MIS/PPT Preparation and Updation of SOP’s Process improvement Handling cancellation process Key Performance Indicators Technical Skills: Resolution of customer escalations & Complaints within TAT RCAs and Improvement in the processes to control escalations Improvement in customer request resolution % Cancellation of cases within TAT Key Skill Required Customer centric attitude Excellent communication skills Coordination skills Team and coordination skills Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates Local Candidate Additional Comment (if any) -