About this role
Position Title: EX : MGR - Service Support – KTM Training Location: Pune, Maharashtra Reports To: Mr. Nitin Tiple, Divisional Manager – Service Support Role Overview: KTM Network manpower training on KTM domestic and imported models. Training content development before model launch. Train the trainers for specified models/ training modules. New Product Launch Preparedness Special Tools need identification and development Workshop Maintenance Awareness Audit to improve Training effectiveness. Kaizen to improve training effectiveness. On Job Training Key Responsibilities: Tracking of manpower requirement against the norm & trained manpower availability across the network. Scheduling of Training batches as per the released training calendar. Training Content Development: Create new training documents, web-based training courses, and skill contest modules to enhance learning. Co-ordination with vendors for the development of new service special tools. On-the-Job Trainings (OJT): Preparation of quarterly OJT module and conduct OJTs at High Customer complaint workshops. D&T App Updates: Ensure perpetual training content updates in the D&T app. Process Failure Reports/ Kaizen: Identification of repair errors and create PFRs. Workshop MAA Audits: Conduct workshop audits to assess maintenance awareness and ensure compliance with training standards. Qualifications: Bachelor's degree in Automobile/Mechanical Engineering. > 5 years of experience in Auto industry training & service operations. Skills: In-depth Technical Expertise: Strong understanding of motorcycle service, diagnostic procedures, repair processes, and usage of related tools and equipment. Training & Development: Proven experience in designing and developing technical training content, conducting workshops, hands-on training sessions, and On-the-Job Trainings (OJT). Analytical Ability: Competent in identifying root causes of service-related errors and recommending effective corrective and preventive measures. Communication & Coordination: Excellent interpersonal and communication skills for seamless collaboration with vendors, dealerships, and the broader service network. Language Proficiency: Fluency in English and Hindi to effectively deliver training sessions