About this role
Designation Assistant Manager Department CV DMS Level L3 Employment Type Full-time Location Bangalore Reporting Manager Title Deputy General Manager Language Kannada and English Travel Yes Academic Qualification Any Graduate Work Experience Minimum 7 years Domain Knowledge (Preferable) Financial Services/Banking/FMCG/NBFC preferred Key Responsibilities Process related Managing the collections through team of COs/DMAs Responsible for the collection’s performance on various collection parameters such as: Arrear resolution Bucket wise resolutions (Including the Roll forward rates, Loan loss provisioning, and Penal interest collection for the assigned geographical area.) Performance review on field – monthly basis and Quarterly performance review of the COs of allocated collection targets Monthly review (Agency performance, acting against the low performer COs, DMAs (off rolls) & agencies, identifying & suggesting new agencies / DMAs for collection & evaluation & empanelment of these new agencies. Ensuring periodic billing & processing of the payouts for the agencies / DMAs as per the approved payout grids. Periodic evaluation / correction of the field capacity as per the Avg. Collection Ratio (ACR) Ensuring smooth execution of the various strategies/drives planned by HO/RO for day-to-day collection performance improvement. Repo kit requirement, monitoring the repo Stock inventory, compliance to the adhered processes related to repo Liquidation of eligible repo assets in coordination with brokers and HO team and collect payment for approved for sale cases Periodic requirement of the receipt books / HHTs, mobile app codes requests for the agencies, monitoring the deposition of collection amount by the agencies, action against agencies for non-adherence. Recommending for initiation of appropriate legal actions in chronic default cases with co-ordination with the local legal team members Daily productivity MIS should be maintained & shared with the higher management along with the analysis Monthly team meeting at hub location for performance review & setting the targets for the next month Managing the customer service escalations for collection related issues. Providing inputs on the geo limits, negative areas in the geographies handled Escalation of sales related issues (registration, dealer service issues, etc.) for the delinquent cases with the ASMs on a day-to-day basis Key Skills Required Excellent communication / Negotiation skills Team Management Relationship Management Result orientation Multitasking Key Performance Indicators Achieving the target allocated for the hub Reducing the flow rate to the next buckets Managing & maintaining the COs performance Managing the Agencies & monitoring their performance Restrict LLP flow & process adherence along with compliance Ensuring field visits of self & team based on requirement & risk cases Retention of team & motivation to them as per requirement Need vigilance for good practices from market & competitors time to time Additional Role Details Work-Schedule 5 Days/week Hiring Local/Pan-India Candidates Local Candidate Additional Comment (if any) -