About this role
SMBC: A trusted partner for the long term Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves. Who we are United by a sense of purpose towards our customers – to be a trusted partner for the long-term – and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary To Support and Manage the provision of IT services to the SMBC’s London based Lease Finance Subsidiary - SMLF UK This includes: Liaising with the various IT Support Teams across the SMBC organisation to ensure the provision of service of all IT systems to SMLF UK. Working with LF UK Management and Staff to understand their business needs, translating them into IT requirements and managing the resulting backlog. Key interface will be with the Lease Finance front office team but may also be required with Risk, Finance and Regulatory Reporting Understand and negotiate needs and expectations of multiple stakeholders Provide face to face, Microsoft Teams and written reports, updates and recommendations to Programme Management Align platform delivery for front office users to the target operating model as defined from the Leasing team Operating within a Global Leasing Product Team to deliver large projects ensuring SMLF UK’s interests and needs are given equitable status and focus. Responsibility and Authority Service Ownership – Own the daily delivery of service of the Leasing IT Services. Act as the conduit between the business and the IT technical and infrastructure support staff to ensure all systems, services and interfaces are operating efficiently and effectively. Manage the communication to the Business in relation to service outages, data and functionality incidents with the correct sense of urgency. Business Analysis – As a SME in the Leasing business, the incumbent will be required to assess the Business requests and needs for Change and build a backlog of Requirements based on priority against value. They should have the relevant knowledge and experience to challenge requirements and elicit the relevant information to derive and define the most suitable solutions. Accountabilities & Responsibilities Business requirements gathering Oversee the documentation of Day 1 business requirements for impacted IT areas in line with SMBC guidelines. Work with business stakeholders to ensure that the requirements gathered are of sufficient detail to be translated into functional requirements by IT General Develop a delivery plan, along with key deliverables and milestones, and agree with Programme Management where necessary Work closely with IT Business Analysts to manage output and deliverables Lead periodic review meetings with a view to monitor progress against plan, highlighting any risks, issues, or dependencies along with mitigation plans, request for any support or escalation required etc Provide regular updates on progress made, risks etc at programme meetings. Extensive experience interacting with senior stakeholders to ensure project alignment and successful outcome Close working relationship with our nearshore LF application support team in Dublin Knowledge, Experience & Qualifications Background The individual will be expected to participate/present at Working Groups and Steering Committees, explaining any implications or risks to delivery, so that senior management can make decisions and take appropriate actions based on the input. The individual must have experience in transformation and change programmes in Lending in one or more of the following areas: Lease Finance Process Automation, APIs Risk Management The individual must have a good knowledge and understanding of Leasing products The individual must be able to work with Business/Functional Analysts and IT partners in a collaborative manner, demonstrating the business impact of any system changes Educated to degree level or relevant experience. Experience in conducting workshops with senior stakeholders. Must be able to work with analysts, developers, vendors alike in a collaborative manner, demonstrating the business impact of any system changes. Able to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills (both written and verbal). Specialist technical skills Experience in transformation and change programmes in ALFA or other core Leasing platforms Good knowledge and understanding of project management, process mapping and business requirements gathering. Good knowledge of JIRA and Confluence Challenges Front office RMs will be busy with BAU workloads as well as with other change programmes, so utilising their time efficiently will be key Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it’s only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks. As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you: Hybrid and flexible working Competitive paid leave days Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunities Ambitious remuneration package So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!! We recognise our role as a bank to support social change and welcome all applications, including those from groups often under-represented in financial services. We value the uniqueness of professional and personal, backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long-term condition whenever requested. We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.