About this role
Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier. What will you do? To be responsible for all client contact (telephonic, written (e-mail) and walk-in), ensuring clear, professional and effective communication across all channels. This role requires strong written and verbal communication skills to deliver a high standard of client service. It offers the opportunity to continue your career in financial services within a highly respected client services team. This role is based in Cape Town. Key outcomes The following outcomes will be expected to be achieved by the Client Service Consultant Communication Centre: • Ensuring that the highest level of client service is provided to all clients (internal, IFA’s and investors) • Assisting clients with investment administration queries • Providing investment and product information to IFA’s and investors • Involved in ad-hoc client services projects • Assist with benefit counselling What will make you successful in this role? Qualifications and experience • Matric / Grade 12 including Pure Mathematics • A relevant financial degree / qualification advantageous • 3 years’ experience in finance or investment industry • Exceptional communication skills written and verbal, with a strong ability to manage both telephonic and written client interactions effectively Competencies • Client focused • Collaborates • Drive Results • Cultivate Innovation • Be Resilient • Problem solving skills • Adaptability • Communication skills – well developed/ excellent written and verbal communication skills. Attributes • Positive, enthusiastic attitude • Teamwork • Ability to thrive under pressure • Honesty, integrity and respect • Ability to adapt to change Knowledge and Skills Customer Service Quality, compliance and accreditation Administration Team Support Personal Attributes Communicates effectively - Contributing independently Action orientated - Contributing independently Situational adaptability - Contributing independently Optimises work processes - Contributing independently Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development. Core Competencies Cultivates innovation - Contributing independently Customer focus - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently Drives results - Contributing independently Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Our commitment to transformation The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.