About this role
The Sizewell C Jobs Service supports local people into exciting, long-term careers across our Project.#SZCJobs Customer Service Adviser (Sizewell C) Specialist Passenger Solutions Sizewell C Job Responsibilities - Delivering the full induction process for all new SZC workforce members, explaining the overall transport strategy. - Allocate appropriate transport solutions to workers and provide clear guidance on parking applications, transport eligibility, and allocation processes. - Briefing all inductees on driving rules, the correct use of park and ride sites, and worker codes of conduct, ensuring expectations are fully understood. - Providing each inductee with a detailed induction information pack, including up to date timetables, local bus and rail information, sustainable travel options, route guidance, and promotional car sharing materials. - Acting as a Customer Service Advisor onsite and within the main office/helpline team, ensuring all workforce members receive accurate, timely updates as required. - Communicating all relevant updates regarding bus service routes, pick-up points, car-sharing promotions, road closures, delays, or service changes across multiple platforms. - Serving as the main point of contact for all parking enquiries, including allocation updates, questions relating to parking enforcement across park and ride sites, and community-related parking concerns. - Logging all travel- and parking-related enquiries into the data management system, ensuring every case is investigated and responded to within agreed timelines. - Conducting timely follow ups on all complaints, providing customers with clear, consistent updates within set response times. - Handle complaints professionally via phone and written correspondence, conducting timely follow‑ups and providing clear, consistent updates in line with SPS service standards. - Ensure complaint responses are accurate and detailed to support root cause analysis and continuous improvement activities. - Liaising effectively with internal departments to resolve issues and ensure actions are delivered within time frames and communicated appropriately. - Providing cross-cover for SZC Inductions and the SPS onsite office as required, ensuring continuity of service and consistent performance. Qualifications - GCSEs (or equivalent) in English and Maths - Valid UK driving licence - Basic IT proficiency and knowledge (Microsoft Office, email systems, data entry Experience - Basic knowledge of transport, travel planning, or workforce movement processes - A strong understanding of customer service standards and complaint handling principles with the ability to follow operational policies, guidelines, or travel/transport procedures - Proficiency in a customer service environment across face to face, phone, and email channels with experience in handling and resolving conflicts within set processes, timelines, and experience delivering information or briefings to groups - Accurate data entry and use of the Complaints Management System or operational systems - Knowledge of data accuracy, record keeping, and confidentiality requirements. - A strong awareness of Health and Safety, security, and compliance within a safety critical environment with the ability to effectively communicate service changes and updates For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.