About this role
**RESPONSIBILITIES AND DUTIES**
Salary: $135,000 - $150,000 + 15% Team Achievement Bonus**Manage the Delivery & Service Department**
**Lead the Team:**
Establish and maintain a high-performing Delivery & Service team through strategic recruitment, comprehensive interviewing, rigorous hiring practices, and retention of qualified personnelEnsure all team members possess the requisite tools, resources, and support to execute their responsibilities effectivelyConduct formal training sessions, provide ongoing coaching and constructive feedback, complete comprehensive performance appraisals, and make evidence-based recommendations for compensation adjustmentsAddress and resolve employee relations matters with professionalism and adherence to company policyProvide direct support and guidance to team members to ensure operational continuityDevelop and implement departmental plans, policies, and procedures for the Delivery & Service departmentParticipate in mandatory annual Leadership & Development training sessionsConduct safety briefings, team meetings, and quarterly performance reviewsExecute additional responsibilities as directed by management and senior leadershipComplete annual performance evaluations for all drivers and staff members**Reporting/Budget:**
Prepare and submit the annual Delivery & Service department budget to the Director of Supply Chain for formal review and approvalReview and authorize all departmental payroll submissionsAnalyze cost statements to identify inefficiencies and implement cost containment strategiesAudit and approve all invoices from the vehicle leasing companyOversee fleet performance management to ensure preventive maintenance schedules are met according to company standards and repairs are completed in a timely mannerGenerate comprehensive Delivery & Service reports, including backhaul analysis and weekly key performance indicator summariesConduct monthly Comdata audits to ensure fuel compliance and cost control**Routing, Scheduling, and DOT Compliance:**
Develop, review, and optimize driver schedules to maximize operational efficiency and minimize costsPerform continuous analysis of vehicle and driver assignments to identify consolidation opportunitiesAnalyze proposed schedules and rates, prepare and distribute schedule change recommendations, and submit detailed data analyses to the WRC Transportation teamConduct systematic route analysis to identify and implement cost-saving opportunitiesPerform route observations to verify driver compliance with company and DOT standardsMonitor delivery accuracy and implement corrective strategies to reduce mis-deliveriesMonitor driver hours of service through the onboard computerized system (PeopleNet) to ensure DOT complianceReview drive camera footage to ensure compliance with company safety and compliance standardsMaintain and audit all driver logs and required documentationOversee the maintenance and accuracy of driver qualification filesExecute daily dynamic routing to optimize fleet operationsPrepare for and coordinate operational and transportation audits throughout the fiscal yearConduct required route observations to verify drivers are performing duties safely and in accordance with company and DOT regulations (frequency determined by fleet size)Maintain fleet appearance and operational standards**Customer Service:**
Establish and maintain professional relationships with franchisees, store managers, leasing company representatives, and other key stakeholdersProvide guidance to Delivery & Service team members on customer relations protocols and serve as a role model for professional relationship managementRespond promptly to customer complaints and concerns through the Slice of Pie systemParticipate on the Transportation Advisory Board as assignedConduct site assessments at new store locations to evaluate delivery accessibility and report findings to senior managementOperate company commercial vehicles or straight trucks for deliveries or fleet maintenance as operationally necessary and when qualified **QUALIFICATIONS AND REQUIREMENTS**
**Education:**
Bachelor's degree in Business Administration, Supply Chain Management, Transportation, or related field preferredMinimum 2-year degree or equivalent professional work experience required**Professional Experience:**
Minimum 3-5 years of progressive Transportation and Logistics experience with demonstrated success in operational managementMinimum 3-5 years of supervisory or management experience with proven ability to develop, lead, and direct team members in achieving organizational goals and objectivesDocumented track record of managing transportation operations, fleet management, and logistics functions**Technical and Regulatory Knowledge:**
Comprehensive working knowledge of Department of Transportation (DOT) regulations, compliance requirements, and safety standardsAdvanced proficiency with Microsoft Office software suiteDemonstrated expertise in fleet management systems and routing optimization**Professional Competencies:**
Results-oriented professional with exceptional organizational, analytical, and decision-making capabilitiesDemonstrated excellence in people management and team leadershipStrong interpersonal and communication skills with ability to manage stakeholder relationships**Operational Requirements:**
Valid Commercial Driver's License (Class A) required; or willingness to obtain within 90 days of hireAbility to work full-time with flexible scheduling requirements, including nights, weekends, and holidaysAvailability to support 24-hour operations and maintain emergency on-call status as requiredMust successfully complete background checks every third year on employment anniversary date All your information will be kept confidential according to EEO guidelines.
Domino's provides salary and benefit information for all job postings in California. This transparency is part of our commitment to fair and equitable compensation practices. All questions or clarifications on the details above should be directed to [email protected].