About this role
ServiceNow is the AI control tower for business reinvention —and it all begins with workflows. We are a single platform that brings together any AI, any data, and any workflow, so you can completely transform how people work across every corner of your business. IT problems vanish before they appear. Operational systems alert and fix before a failure even happens. Customers receive answers before frustration sets in. Field service arrives on‑time, informed, and ready. And your people? They spend less time mired in busywork and more time doing what they were actually hired to do. That’s how you put AI to work for people.
Take the complexity out of work
ServiceNow helps organisations connect AI, data and workflows on one platform. Work works better for everyone across every corner of the business.
Digital experiences that just work
Our AI platform delivers apps that predict issues, automate processes and make time for people-powered innovation.
Employees love it when work works better
ServiceNow® was honoured to make the 2025 Fortune 500® World's Best Workplaces™ list. Our AI Platform delivers superior employee experiences for our teams, and it's ready to do the same for yours.
Role Overview
We are looking for an experienced Solution Consultant / Sales Engineer to join our UKI team, driving pre-sales strategy and technical solutioning for our AI Control Tower proposition — with a specific focus on AI Discovery and AI Observability. This is a high-visibility role at the intersection of AI governance, risk management, and enterprise technology, supporting customers as they seek to gain visibility, control, and assurance over their growing AI estates.
You will work closely with Account Executives, Risk & Security specialists, and customer stakeholders (CISOs, Chief AI Officers, Risk and Compliance leaders) to demonstrate how our platform helps organisations discover, monitor, measure, secure and govern AI usage across the enterprise.
What we are looking for
A curious, credible, and commercially-minded Solution Consultant who can bridge the gap between AI innovation and enterprise risk — someone equally comfortable discussing agent observability with a technical architect as they are discussing AI risk exposure with a Chief Risk Officer.
Key Responsibilities
Act as the technical and strategic lead for AI Control Tower opportunities across the UKI territory, with emphasis on AI Discovery and AI Observability use cases
Partner with sales teams to qualify, scope, and progress opportunities through the full sales cycle
Deliver compelling demonstrations, workshops, and proof of concepts (PoCs) tailored to customer AI governance and risk challenges
Translate complex AI governance, risk, and compliance requirements into clear technical and business value narratives for both technical and executive audiences
Respond to RFPs/RFIs with detailed technical and functional responses
Stay current on the evolving AI regulatory landscape (e.g. EU AI Act) and emerging AI risk frameworks, and articulate how AI Control Tower addresses these requirements
Collaborate with Product Management and Engineering to relay customer feedback and influence roadmap priorities
Build strong relationships with customers and partners to establish trusted advisor status on AI governance and observability topics
Preferred: support broader Risk portfolio conversations (IRM/GRC, TPRM, Data Privacy, Business Continuity, Operational Resilience and ESG) where required, including leading deep dive demonstrations and workshops in relation to these topics.
6+ years of demonstrable experience in a pre-sales, solutions consulting, or sales engineering role, ideally within enterprise software or SaaS
Strong background in AI governance and/or AI transformation, with an understanding of the risks, controls, and lifecycle management associated with enterprise AI adoption
Ability to engage credibly with both technical stakeholders and senior business/risk executives
Strong presentation, communication, and stakeholder management skills
Comfortable operating in a fast-paced, evolving product and regulatory environment
Desirable Experience
Knowledge of Governance, Risk & Compliance (GRC) and risk management practices
Familiarity with privacy frameworks (e.g. GDPR) and/or business continuity management
Experience with enterprise platforms such as ServiceNow, or similar GRC/IRM/SecOps tooling
Familiarity with AI regulatory frameworks (EU AI Act, NIST AI RMF, ISO 42001)
Preferred Qualifications
A university level degree or qualification in AI or AI transformation
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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