Workplace Services - Site Lead @ ServiceNow

About the Team

Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities.

Workplace Services Site Lead

We are seeking an experienced Workplace Services Site Lead in Bangalore to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As Site Lead, you are accountable for keeping our offices functional, operational, and safe while delivering a positive, seamless experience for employees.

This position requires on-site presence (5 days/week or more, 8am–5pm Monday–Friday) and availability for emergency response 24/7/365.

What you get to do in this role:

Facilities Operations

Oversee day-to-day office operations, ensuring HVAC, electrical, plumbing, and other building systems operate effectively — including soft services, meeting room and event services, office supplies, amenities, and landlord interactionsEnforce WPS policies, best practices, processes, and design & space guidelinesOversee asset management (EAM) and maintain preventative maintenance schedulesUtilize the ServiceNow platform to receive and review requests, assign or complete work orders, track task/request, and ensure on-time completion and closeout.Conduct regular inspections for cleanliness, safety, and functionality; proactively address repairs and maintenance needsSupport general maintenance activities, including minor repairs and troubleshootingOrganize and support socials and events, ensuring spaces are event- and meeting-readyClient Relationship Management

Engage and coordinate with key stakeholders, providing updates and incorporating feedback into workplace experience programs and operational decisionsCollaborate with Experience & Events Leads to ensure seamless employee experience delivery and engagementServe as a key partner to the business and cross-functional teams (IT, Communications, and Security, etc.) — to drive collaboration and problem-solvingAct as a pivotal partner to Real Estate, Planning & Design, and Safety & Security teamsBuild strong relationships with local leaders and WPS team members; serve as an ambassador for the ServiceNow brand and cultureDeliver high-quality customer service, addressing inquiries and concerns and following up to ensure satisfaction and continuous improvementWorkplace Experience & Employee Services

Maintain regular communication with employees via established channels on site activitiesOversee on-site Employee Services programs, including Food & Beverage, cafe services, catering, breakroom program, and event managementServe as an employee experience advocate, building employee-centric communities that drive engagement and success.Plan and coordinate workplace events and meetings.Safety

Be responsible for keeping your location safe.Serve as a proactive member of the Emergency Response Team and Incident Management Team, ensuring business continuity and operational resilience during emergencies or unforeseen disruptions.Ensure Promote and maintain a clutter-free, safe working environment, adhering to safety protocols and cleanliness standardsVendor Management

Manage vendors — including maintenance, HVAC, electrical, security, janitorial, and F&B — to ensure proper service deliveryPartner with Regional, Geo, and Global Leads and the Sourcing team to solicit bids, negotiate contractsCreate and track POs, monitor spend on a vendor-by-vendor basis, administer contracts, and ensure quality vendor workBudgeting and Cost Management

Own and manage the location's operating expense budget for local responsibilities; track expenses to cost center and provide regular budget updates to managementManage allocated portions of the operating expense budget, ensuring cost-effective operations and financial accountability To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.3–5+ years of experience in Facilities Management & Operations, hard/soft services, customer service, or related disciplinesIndustry certifications such as FMP, BOMA, IWFM, or other relevant designationsStrong interpersonal skills, with the ability to build positive relationships across all levels of the organization and with internal/external business partnersProven track record in white-glove customer service, hospitality, and experience/engagement activitiesStrong sense of prioritization; able to manage competing priorities and deliverables across multiple stakeholdersWorks effectively with minimal supervision, both individually and as part of a teamProficiency in spreadsheet, presentation, database, and financial CAFM/CMMS software toolsOngoing commitment to industry best practices and a growth mindset for learning & developmentFinancial, analytical, and organizational skillsFlexibility to work outside standard hours — early mornings, evenings, and/or weekends — as needed

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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