About this role
Help shape how musicians discover, choose, and trust their instruments!We are the thomann.io Design Unit and looking for a Senior UX Researcher (f/x/m) to help us build a stronger user understanding across our digital products. Our unit operates within one of Europe’s largest online retailers for musical instruments and music production equipment.
Our customers range from beginners buying their first instrument to professional musicians and studio engineers. In this role, you will work closely with product managers, designers, engineers, and data analysts to ensure product decisions are grounded in real user needs. Beyond running research, you will help shape how research contributes to product discovery and decision-making.
Want to find out more about the teams and thomann.io?
Here’s what you’ll be doingBuild shared knowledge about our customers
Plan and conduct qualitative and mixed-method research (interviews, usability tests, discovery research)
Turn insights into clear product opportunities and recommendations
Contribute to product discovery and roadmap discussions
Help teams move from assumptions to evidence-based decisions
Introduce scalable research workflows and documentation
Mentor and coach Junior UX Researcher as well as teams in choosing appropriate research approaches
What you should bring to the table4+ years of UX/Product Research experience
Experience translating research insights into product decisions
Strong communication and storytelling skills
Pragmatic mindset: knowing when to go deep and when to move fast
Confidence working with stakeholders across product and business teams
Comfortable collaborating in evolving environments and shaping processes
You bridge gaps effortlessly with professional fluency in German and English
What we have to offerFlexible working hours and location, with the option to go into the office (fully-remote possible)
13th salary in November
Further training opportunities with clear development paths for your career
Thomann.de employee discount
Personal work equipment according to your wishes and regarding your role
Regular team events
English or German language courses
1:1 sessions with an external coach, for professional development
Urban Sports Club discount
and more! Check out our Handbook
We value inclusion and diversityWe pride ourselves on being an inclusive employer that creates a welcoming atmosphere, and value diversity in our teams. We do not make judgements based on ethnicity, nationality, age, marital status, gender identity, sexual orientation, disability status, or religion.