About this role
July 24, 2026 ENWIN Utilities Ltd., is currently accepting applications for the vacant position of: Director Customer Care Location: Windsor, ON (Hybrid) Reporting to the Chief People Officer, the successful applicant will be responsible for the direction, guidance, and administration of the Customer Care operations inclusive of the Customer Service Centre; Billing; Switchboard and Corporate Communications and Public Relations; with a commitment to achievement of the highest standards of customer service while demonstrating a dedication to the principles of efficiency; productivity; safety; protection of company revenue and cost effectiveness. This position also supports the Privacy Officer in managing all privacy related matters and as a member of senior management is responsible and accountable for the leadership, development and implementation of Key Corporate Objectives. The key responsibilities include and are not limited to: leading the development and review of Customer Care, Billing and Corporate Communications/Public Relations goals and objectives ensuring these are aligned with departmental strategies, policies, workforce, succession planning, regulations and corporate goals and objectives, with particular emphasis on the strategic priority of Customer Service Focus; identifying, developing, and implementing process improvements and system technologies related to productivity efficiencies; collaborating on the establishment of Corporate and Departmental Key Performance Indicators; recruiting and coaching and developing staff and monitoring their performance; creating, implementing and overseeing departmental policies, procedures and strategic communications plan, ensuring alignment with the financial, regulatory, safety, and corporate goals; is a source of information for all key stakeholders on matters related to Customer Service, Billing and Corporate Communications/Public Relations which includes the need for briefings and reports for the CEO, Chief Officers, City Councillors and executives; represents ENWIN with respect to escalations from political entities, regulatory agencies, ENWIN's senior management team, and customers; has overall responsibility for development, management and justification of Customer Care, Billing, and Corporate Communications/Public Relations budgets including provision of electricity rate application evidence and justification for areas of responsibility when required. The successful applicant must have the following skills and competencies:
• University Degree in Business, Communications, or related field. An equivalent combination of education and experience may be considered. • <span style="line-height: 115%; fon