About this role
*Job Summary* We are seeking a Manager to oversee daily operations of the Northumberland Arena for the 2026-2027 season.
The ideal candidate will lead a team dedicated to ensuring a successful arena season. They must have excellent time management skills, maintain high standards of customer satisfaction, and work towards a fully booked ice rental season. This role requires strong leadership skills, a passion for community, and a commitment to ensuring the ice-rental season is successful.
*Duties*
* Supervise and coordinate daily operations of the arena * Responsible for ice rentals - booking and rescheduling * Lead, motivate, and train staff * Manage guest relations by addressing & resolving complaints to ensure a positive experience for all visitors * Computer & Social Media skills are essential * Oversee cash handling procedures, including processing transactions accurately and maintaining daily ledgers * Be in attendance & help coordinate tournaments and events * Attending Board of Directors monthly meetings & present a report at annual meeting * Ensure compliance with health and safety regulations, maintaining a safe environment for staff and guests * Maintain good communication & positive relationships with our user groups and community
*Qualifications*
* Knowledge of arena operations, equipment, and ice-related sports is an asset * Proven experience in management or a related customer service role is an asset * Excellent leadership & communication skills to interact effectively with guests and staff is an asset * Experience with cash handling procedures and point-of-sale systems is an asset * Ability to handle stressful situations professionally and efficiently is required
Job Type: Seasonal
Pay: $18.00-$25.00 per hour
Benefits: * Casual dress * On-site parking
Work Location: In person