About this role
*Job Summary:*
The Sidney Pier Hotel & Spa is a vibrant and welcoming workplace located in the picturesque coastal town of Sidney, British Columbia. The Sidney Pier Hotel & Spa is a luxurious waterfront retreat that seamlessly combines sophisticated design with a relaxed and welcoming atmosphere. Renowned for providing a unique and unforgettable experience, we take pride in standing apart from other hotels. We are seeking a professional and detail-oriented Housekeeping Manager to join our team at The Sidney Pier Hotel & Spa. The ideal candidate is an organized and proactive leader with strong communication and leadership skills, the ability to thrive in a fast-paced hospitality environment, and a commitment to maintaining high standards of cleanliness, quality, and guest satisfaction.
*Duties:*
Supervise, coordinate, and support the daily activities of housekeeping staff, including room attendants, laundry attendants, and public area cleaners.
? Train, coach, and provide ongoing guidance to housekeeping employees to ensure quality standards and safe work practices are followed.
? Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and safety standards are consistently maintained.
? Prepare staff work schedules, assign duties, and coordinate housekeeping operations with the front office and maintenance departments to support efficient hotel operations.
? Monitor employee performance, provide coaching and feedback, and assist with performance evaluations and disciplinary processes when required.
? Maintain adequate inventories of cleaning supplies, linens, and housekeeping equipment, and coordinate replenishment as needed.
? Recommend or arrange maintenance, repairs, or replacement of furnishings, fixtures, and equipment when deficiencies are identified.
? Assist with departmental budgeting, monitor housekeeping supply usage, and help control operational costs.
? Respond promptly and professionally to guest requests and housekeeping-related concerns to ensure a high standard of guest satisfaction.
? Develop, implement, and ensure compliance with housekeeping procedures, hotel policies, and applicable health, sanitation, and workplace safety regulations.
? Assist with hiring and onboarding new housekeeping staff as required.
? Perform housekeeping duties when necessary to support the department and maintain service standards.
*Employment Requirements:*
? Completion of secondary school.
? A university degree or college diploma in hotel management, hospitality management, business administration, or a related field is preferred.
? Candidates without the specified post-secondary education may be considered if they possess extensive experience as a housekeeping or cleaning supervisor.
? Minimum of two years of progressively responsible housekeeping experience in a hotel or other hospitality environment, including previous supervisory or team leadership experience.
? Proficiency in Microsoft Office; experience with housekeeping management software is considered an asset.
? Knowledge of cleaning methods, sanitation procedures, workplace safety requirements, and the safe handling of cleaning chemicals and equipment.
? Ability to work a flexible schedule, including evenings, weekends, and holidays, as operationally required.
*Work Conditions:*
? Fast-paced, service-oriented work environment.
? Prolonged standing and walking throughout the shift.
? Frequent bending, twisting, and repetitive motions.
? Manual handling and lifting of materials weighing up to 30 lbs (13.6 kg).
? Exposure to cleaning chemicals and potentially infectious materials while following established safety procedures.
*Personal Suitability:*
? Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.
? Excellent attention to detail and a commitment to maintaining high standards of cleanliness and service quality.
? Strong leadership, o