About this role
Job Description Job DescriptionWarehouse and Dispatch Agent Stratus51 is looking for a warehouse and dispatch agent... The role involves Dispatch & Logistics
• Technician Scheduling: Coordinate, schedule, and dispatch a fleet of approximately 18 low voltage field technicians daily. • Knowledge of Field Management Software: Stratus51 Utilizes Jobber to assign tickets, track job progress, and update schedules in real time. • Work Order Review: Review and audit field technician notes, photos, and job attachments within Jobber before closing out files to ensure accurate project completion. • On-Site Delivery: Transport structured cabling, fiber spools, and racking equipment directly to client job sites. • Rush Pickups: Drive to local distributors or vendors to retrieve critical inventory for immediate, time-sensitive site deployment. • Driver & Team Communication: Maintain clear, real-time communication with field technicians and project managers to ensure on-time delivery of essential supplies. • Documentation: Prepare and review all shipping documents, packing slips, and delivery manifests. Updated Key Qualifications
• Industry Knowledge: The ideal candidate will have a general working knowledge of the low voltage sector and be familiar with Category 5e, 6, 6a and fibre optic cabling and termination equipment, CCTV, Access Control and intrusion parts • Technical Skills: Advanced proficiency with Jobber or comparable Field Service Management (FSM) platforms, Microsoft Office (Proficient knowledge Word and Excel is key to this role) and use of barcode scanners • Dispatching Skills: Proven ability to manage a medium-sized fleet (15+ techs), prioritize urgent service tickets, and handle high-volume communications. • Attention to Detail: Strong reading comprehension skills to review and verify technician notes for compliance, billing accuracy, and project scope. • Driving Record: Valid driver's license with a clean commercial or personal driving abstract. • Experience: 1-3 years of experience in warehouse operations, logistics, or dispatching-ideally within the telecommunications, electrical, or low voltage industry. • Physical Requirements: Ability to lift up to 50 lbs and physically navigate a busy warehouse environment, including operating forklifts or pallet jacks. • Safety & Compliance: Strict adherence to warehouse safety standards, proper Personal Protective Equipment (PPE) policies, and material handling guidelines. Candidate must be fluent in English. Speaking French is a bonus but not a requirement. Job is located in Ottawa. Compensation to be negotiated based on experience / knowledge.