About this role
Education: College/CEGEP. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Personal suitability: Initiative. Team player. Time management. Experience: 7 months to less than 1 year.