About this role
Great People Work Here. Twinings & Co has a proud history spanning over 300 years and operates on a global scale. With strong brand positioning we are viewed as a market leader in our field. The Australian operations continue to enjoy a positive growth trajectory. We are a high performing business that is focused on employing the best talent in the market to deliver on the business’ clear vision for success. 1. Field Operational Support: · Support the third-party field team to ensure efficient and effective execution- delivering the “Perfect store”. · Setting expectations (in collaboration with Sales Team) and ensuring strong compliance via audits / accountability to the execution of agreed plans. · Complete internal post activity reviews (photos, compliance %, ROI and key learnings – working with the category team) · Educate internal stakeholders on the KPIs and ROI achieved for each field event, with test & learns tracked across each customer and channel. 2. Field Sales Support: · Complete store visits as part of call cycle to win in Independents stores via improved distribution, promotional off locations and NPD ranging. · Complete occasional store visits in Corporate Grocery aligned to key activations to ensure compliance and best in class execution. · Utilise time in field learnings to feed into briefing documents for third party provider. · Report back to business on any new news in NPD, activations and pricing mechanics in the market. 3. Team Coordination: · Assist in leading and managing the relationship with the third-party field providers Client Services Support person. · Support in building out Quarterly Business Reviews under the supervision and support of the Business Manager- Distributors, P&C & Field Operations. · Participate in regular internal team meetings to communicate objectives, activity updates, and address challenges as they arise. · Collaborate with the category, sales and marketing teams to build strong sales tool kits to support field operations (example one pager sell ins). 4. Resource Assistance: · Help allocate and manage resources such as Merchandiser minutes, Rep priorities, pre-sells, Sales and distribution targets for core and NPD. · Ensure proper maintenance and utilization of operational resources and technology. 5. Compliance and Safety: · Ensure all field activities comply with company policies, industry regulations, and safety standards. 6. Reporting and Documentation: · Prepare and submit regular reports on field operations, performance metrics, and incident reports under supervision (Compliance, learnings and actions). · Maintain accurate records of field activities, resource utilization, and team performance (maintained on Sales SharePoint Page). · Populate investment tracker detailing field cost spend each month.