About this role
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies. As a Help Desk Support Specialist , you will be working closely with the team of developers and engineers working in an Agile environment to support, design, and control data applications and formulate and execute data migration strategy. You must be willing to ask questions and dig deep to identify and solve problems experienced by the team and the customer and have a focus on continuous improvement, making thoughtful suggestions for areas of process enhancement. In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Will support the operation of a Help Desk (24x7 manning), providing consolidated, comprehensive technical assistance for software maintenance support for a US Government customer. Provide technical support for COTS products and customized desktop applications, web applications, databases, user account administration issues, and technical/functional support for individual user problems. Supports response to system user requests for assistance. Supports on-the-spot diagnostic evaluation. The scope of this support includes resolving the problem/providing support over the phone, or escalating the issue to the appropriate tier for resolution. Excellent written and verbal communication skills. Isolated environment with an internet connection in which to work remotely. Primary work shift will be weekdays EST but may include weekends periodically.