About this role
Care Lumen | Remote (US Only) Employment Type: Full-time Employee Salary Range: $90000 to $110000 About the Role We are looking for an experienced Senior Technical Writer to help shape the documentation experience for a modern healthcare technology platform. In this role, you will lead the creation and evolution of high-quality product documentation that enables customers, internal teams, and healthcare professionals to successfully adopt and use complex SaaS solutions. Your work will transform technical functionality into clear, accessible, and user-centered content that supports every stage of the product lifecycle. As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams, you will ensure documentation is delivered alongside new product releases, reflects evolving product capabilities, and meets the highest standards for accuracy, consistency, and usability. You will also contribute to documentation strategy, content governance, and continuous improvement initiatives that enhance the overall customer experience. This is an exciting opportunity for a documentation professional who enjoys working in a fast-paced SaaS environment, collaborating across disciplines, and creating content that drives product adoption, customer success, and operational excellence within a highly regulated healthcare technology industry. Own documentation planning for assigned product areas, managing priorities, stakeholder reviews, timelines, and release readiness. Create clear, customer-facing documentation that translates complex product functionality into intuitive guidance for clinical, operational, and administrative users. Develop release notes, product guides, and enablement materials that support successful product launches and customer adoption. Partner closely with Product and Engineering teams throughout the development lifecycle to ensure documentation is accurate, complete, and available at launch. Collaborate with Customer Success, Technical Support, and Enablement teams to maintain consistent, up-to-date product knowledge across customer-facing organizations. Maintain documentation governance by managing content lifecycle, version control, archival processes, and consistency across documentation platforms. Identify documentation gaps through customer feedback, product changes, support trends, and stakeholder input, recommending improvements that enhance the user experience. Lead documentation audits and continuous improvement initiatives to ensure content quality, usability, and long-term maintainability.