About this role
Care Lumen | Remote (US Only) / Remote (Global) Employment Type: Full-time Employee Salary Range: $120,000 to $146000 About the Role Reporting to the Senior Director Product Operations & Solutions and partnering closely with Product Managers, Engineering, customers, and cross-functional stakeholders, the Product Operations Specialist will help drive operational excellence across the product organization. This role is responsible for maintaining product processes and tooling, coordinating planning activities, tracking delivery progress, change management, and generating insights that enable effective decision-making. As a key member of the Product Operations team, you will work directly with product management, engineering, customer success, training and customers to understand, prioritize, and operationalize enhancement requests and product needs. You will help ensure customer requests are effectively translated into product requirements and incorporated into roadmap intake, planning, and delivery execution. Product Operations serves as the connective tissue across the Product Development Lifecycle (PDLC), overseeing and optimizing processes from intake through requirements definition, development, release, and post-launch measurement. In this role, you will help drive consistency, visibility, and accountability across every phase of the PDLC to ensure teams deliver high-quality solutions that create meaningful customer value. Product Operations & Process Execution Support and maintain team allocations and product organization structures. Coordinate and track product delivery timelines, dependencies, and key milestones across all phases of the Product Development Lifecycle (PDLC). Partner with customers and internal stakeholders to gather, document, and operationalize enhancement requests and evolving product needs. Reinforce product development best practices, including definitions of done, squad ceremonies, retrospectives, and team workflows. Plan and coordinate the rollout of new product processes, tools, and workflow changes across Product, Engineering, and cross-functional teams Plan and coordinate the rollout of new product processes, tools, and workflow changes across Product, Engineering, and cross-functional teams Identify opportunities to streamline operational processes and improve team effectiveness. Partner with Product, Engineering, and Sales teams to ensure alignment across initiatives. Help oversee and optimize PDLC processes from intake and discovery through release and post-launch evaluation. Product Management Process & Tooling Manage and maintain the inbound request intake process in partnership with customers and Product teams. Support the requirements maturation process across customer requests, discovery efforts, strategic initiatives, epics, and user stories. Ensure customer enhancement requests are properly documented, prioritized, and tracked through the product development process. Change Management Plan and coordinate the rollout of new product processes, tools, and workflow changes across Product, Engineering, and cross-functional teams Gather feedback post-rollout to gauge adoption and identify where additional support or iteration is needed Act as a point of contact for questions , helping troubleshoot and reduce friction as teams adapt