About this role
Location: Remote (UK or Ireland) Fixed Term: 21st September - 20th December 2026 Hours: Part-Time | 28 Hours within: Monday – Friday: 6:30am – 10:00pm Saturday & Sunday: 9:00am – 5:30pm Are you passionate about delivering exceptional customer service? Join Mountain Warehouse, a growing global brand, as we continue our mission to make the outdoors accessible for everyone. We're looking for a friendly and motivated, Customer Care Advisor to join our vibrant, remote team. About the Role Reporting to the Customer Care Team Leader, you'll play a vital part in creating outstanding experiences for our customers—before, during, and after their purchase, whether online or in-store. This is a part-time remote position suited to someone who loves solving problems, working as part of a team, and making a positive impact in every customer interaction. Provide fast, friendly, and effective support via phone, live chat, and email Help customers throughout their journey—from product queries to post-purchase care Collaborate with internal teams to provide timely resolutions Monitor and report customer trends to improve our service Take ownership of your personal development and contribute positively to the team Maintain strong performance aligned with KPIs and company values