About this role
The Store Technology Engineer is a hands-on technical role responsible for supporting the effective, secure, and reliable operation of store technology across the Mountain Warehouse retail estate. The role ensures that technology enables stores to trade efficiently, colleagues can perform their roles effectively, and customer experience is protected during trading hours. Working closely with the Store Technology Team Lead and Store Technology Manager, the Store Technology Engineer provides technical support and delivery across store technology services in a fast-paced retail environment. Store Technology Operations Provide technical support for store technology projects, service requests, and BAU tasks, taking ownership of assigned project activities and supporting delivery through to implementation and completion Support the availability and performance of store systems, devices, and infrastructure Assist with incidents impacting sales, stock management, or customer experience, ensuring these are progressed and resolved efficiently Support new store openings, refits, closures, and major change activity from a technology perspective, including planning, coordination, and delivery of project tasks to agreed timelines Collaborate with Service Desk, Delivery, and Core Operations teams to ensure effective store support Ability to travel for store openings when required. Hardware & Software Support Undertake BAU hardware replacements and upgrades Build, configure, test, and deploy store technology equipment in line with standards for both BAU and project delivery activity, ensuring readiness for rollout and implementation Support handheld device and endpoint setup Assist with maintaining store technology standards across the estate (EPOS devices, peripherals, printers, scanners, etc.) Support software installation, configuration, and troubleshooting where required Asset, Inventory & Records Maintain accurate records of hardware assets, locations, and lifecycle status Assist with tracking and reconciling handheld devices and endpoint status across the store estate Support stock control for store technology equipment and spares Raise and progress procurement requests in line with process (where applicable) Process, Documentation & Compliance Follow agreed store technology procedures, processes, and standards Contribute to documentation updates by highlighting gaps, inaccuracies, or improvements, particularly where these support project delivery, implementation readiness, and smoother rollout activity Support audits, reviews, and governance activity related to store technology operations Ensure work is completed in line with security, compliance, and operational requirements Stakeholder Support & Communication Provide clear and timely updates to stakeholders (store teams, technology colleagues, suppliers) on support activity, project progress, key milestones, and implementation status Communicate in a customer-focused way with store colleagues, keeping impact on trading in mind Work with third-party suppliers to support store technology issue resolution when required