About this role
The Senior waiter is responsible for the ultimate guest satisfaction on is station whilst following the set company service procedures. He is also responsible to teach, train and guide his team in order to achieve excellence and exceed guest expectations. A waiter plays an integral part in the overall guest satisfaction and experience provided by the set company standards. On a daily basis you will encounter certain situations, which you’ll have to make the correct decisions. These may seem small to some but the impact is great. For example if you’re late for your shift or don’t refill a guest’s water or coffee the impact would be letting the team, supervisors and company down. It might result in the guest having a negative experience and thus not promote Seabourn as a favorable holiday choice. Reporting responsibilities: The Senior Waiter reports directly to the Assistant Maître D’ Hotel whilst following guidance from their Maître D’ Colonnade. Position has up to 4 direct reports – Waiter. Responsible for the DMS tablets, execution and maintenance of the product. Learns guest names as per company standards. Learns and adapts the relevant restaurant company standard procedures. Learns the Public Health regulations and procedures and adheres to these standards at all times. Is familiar with the IPM program and attends training as directed Attends various training session with the aim to further improve his/her level of performance. Strives to a minimize breakage and wastage and follows proper procedures when disposing of garbage. Follows company guidelines regarding uniforms and personal hygiene To be familiar with and execute the Seabourn HESS-MS appropriate to their position. Assists with additional duties as requested by the ships management. Service: Reports directly to his/her Assistant Maître D Hotel, as directed by the Restaurant Manager. Responsible for taking food orders in compliance with company guidelines. Ensures his/her station is ready for service. Ensures all guest preferences are known to the station team and are met. 15. Follows all service procedures in compliance with company guidelines.