About this role
Lead the first step in life-changing care by building a high-performing admissions team that ensures every individual is welcomed with compassion, professionalism, and efficiency. Schedule-Monday-Friday, 40 hours weekly. The Chief Admissions Officer at Royal Oaks Hospital provides strategic leadership for the Admissions Department, overseeing daily operations and guiding a team dedicated to connecting individuals with the care and services they need. This role ensures a seamless admissions experience by promoting operational excellence, regulatory compliance, exceptional customer service, and strong collaboration across hospital departments. This is a great opportunity for someone who enjoys leading teams, improving processes, and making a meaningful impact by ensuring timely access to behavioral health services. You'll thrive in a fast-paced environment where leadership, critical thinking, and compassionate communication are essential to supporting individuals, families, referral partners, and clinical teams. Provide leadership, coaching, and oversight to the Admissions team, including Admissions Counselors, Transporters, Customer Relations Specialists, and the Assistant Director of Admissions. Oversee daily admissions operations to ensure efficient workflows, regulatory compliance, and exceptional service. Partner with the Assistant Director of Admissions to manage staffing, scheduling, and departmental performance. Support the admissions process by coordinating assessments, referrals, transportation, insurance verification, and appropriate call routing. Review departmental reports, maintain admissions documentation, and support quality improvement initiatives. Respond to operational needs, including participation in the on-call rotation and after-hours admissions support. Address concerns with professionalism and ensure appropriate follow-up and resolution. Foster a collaborative, customer-focused culture while promoting continuous learning and staff development.