About this role
Job summary
An excellent opportunity has arisen for a Booking Coordinator within the Endoscopy Department at Swansea Bay University Health Board. The position is primarily based at Singleton Hospital, with occasional cover required at the other two units located at Neath Port Talbot Hospital and Morriston Hospital.
The successful candidate will join a team dedicated to delivering a high-quality service to patients and service users. The Endoscopy booking team is responsible for providing an efficient, patient-centred service, including referral management, appointment scheduling, and waitlist coordination.
The post holder should demonstrate the ability to work independently and possess strong communication and organisational skills. They will support the Service Support Manager in the efficient day-to-day operations of the department, including coordinating and planning appropriate staffing coverage for all team roles. Additionally, they will ensure that all tasks are completed to the required standards and in compliance with Health Board policies.
Main duties of the job
Booking Patients for an Endoscopy Procedure along with undertaking a telephone Pre-Assessment and communicating any issues with the MDT.
Ensuring patients selected for admission are contacted in accordance with the Waiting List Policy
Cover Reception as required
Adhere to Swansea Bay Health Board RTT and cancer pathways
Troubleshooting endoscopy session issues with multidisciplinary teams
Liaise with Morriston Cardiac team regarding pacemaker and defibrillator patients
Regular validation of endoscopy referrals
Liaise with outside agencies i.e. prison, language line etc.
Liaise closely with key staff including Consultant Medical Staff, Medical Secretaries, Clinical Service Managers, Day Surgery Unit and Ward staff, Pre-Assessment staff and Information staff.
Liaise with Bowel Screening services
Ensure Endoscopy capacity is fully utilized, use knowledge to prioritize patient's pathway.
Pre-Assessment of patients, establishing any medical conditions that may affect Endoscopy procedure and ensure safe discharge arrangements are made, informing Medical and nursing teams if you have assessed any problems.
Carry out audits as Requested and Activity Data
Ensure waiting list validation is carried out on an on-going basis.
Ensuring patients are managed in accordance with the HB Booking Policy.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description Job responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person Specification
Qualifications & Knowledge Essential
NVQ Level 3 or equivalent experience Evidence of IT skills
Experience Essential
Experience of Waiting List Management is essential. Evidence of working as a team member
Aptitude and abilities Essential
Excellent communication skills and maintain confidentiality Accurately input data and transfer information from one system to another. Work on own initiative but understanding when to seek advice
Desirable
Knowledge of EMS computer system
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Swansea Bay University Health Board
Address Singleton Hospital
Sketty Lane
Swansea
SA2 8QA
United Kingdom
Employer's website https://sbuhb.nhs.wales/ (Opens in a new tab)