About this role
IN THIS ROLE YOU WILL: • Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement). • Seeks and prospects for Strategic Customer targets to win new customers. • Ensures that Key Account activities are aligned with global/regional sector strategy • Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development. • Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking. • Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities. • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's). • Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems. • Coordinates with CRMs on account planning, customer enquiries, business reviews, etc. • Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues. • Consults CRMs and Sector Heads on potential solutions and best practice. • Gathers customer and market information to update Product and Trade Lane on current conditions.
YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS: • Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers • Sector experience in Life Science/ Tech good to have but not limited • Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling • Good understanding of sector trends in the freight forwarding industry • Able to identify customer needs by gathering information and building long-term relationships through value creation • Well developed communication and presentation skills • Diploma/ degree with more than 5 years of relevant working experience in a MNC environment #li-apac