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Junior Business Analyst -BPO [1-year Fixed Term Contract] @ DHL Group

Petaling Jaya, Selangor, MYOnsiteFull-time
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About this role

The Business Analyst 1 year Fixed Term Bootcamp Program is a structured talent development initiative designed to equip participants with core business analysis capabilities through hands-on internship experience followed by an intensive training program within DHL operations and business functions.

Why join us?

Structured real-world internship + bootcamp training experience. Exposure to DHL’s global operations and business processes. Mentorship from experienced professionals. Opportunity to work on live business projects. Potential pathway to fixed-term contract employment with DHL.

KEY RESPONSIBILITIES

-Participate in an intensive bootcamp covering business analysis fundamentals, process mapping, and data analytics tools. -Support requirements gathering, documentation (Business Requirement Documentation, user stories), and stakeholder discussions. -Analyze business data and assist in developing reports and dashboards for decision-making. -Collaborate with cross-functional teams to identify process improvement opportunities. -Contribute to ongoing business projects, including digitalisation and operational enhancements. -Present insights, findings, and recommendations through structured reports and presentations

Skills

business analysisprocess mappingdata analyticsrequirements gatheringdocumentationstakeholder discussionsreport developmentdashboard creationcross-functional collaborationprocess improvementdigitalisationpresentation skills

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