About this role
HR Administration Specialist (Operational Control)
About DHL and Finance & HR Services DHL Group is the world’s leading logistics provider, with over 600,000 employees in more than 220 countries and territories. Our purpose is clear: Connecting People. Improving Lives. We offer challenges and opportunities for personal and professional growth, recognize the unique contributions you bring, and share the pride of building one of the largest global leaders in logistics and supply chain.
Finance & HR Services (FHS) at DHL Group – that’s us! We deliver shared services in Finance and HR for our divisions within the group. We foster an inclusive and innovative environment where every employee feels valued, respected, empowered to be themselves, and recognized for the impact they make. Together, we build trust, communicate openly, take end-to-end ownership and responsibility, and continuously learn to deliver value as one team.
Job Purpose Ensure the reliable, secure, and timely operation of HR systems, payroll processes, interfaces, and automated workflows. Support the delivery of high-quality HR services through proactive system monitoring, issue resolution, payroll process control, secure data exchange, and effective coordination between HR, Payroll, IT, and external partners.
Key Responsibilities
• Monitor HR systems, SAP batch jobs, interfaces, and automated workflows to ensure successful processing and service continuity. • Perform operational checks using SAP transactions and analyze logs, job results, and interface status. • Detect, investigate, and resolve job failures, interface errors, processing delays, and data inconsistencies. • Coordinate and monitor payroll-related processing cycles to ensure timely and accurate execution. • Manage and oversee file transfers between internal and external systems, ensuring successful and secure data exchange. • Ensure compliance with GDPR and data protection requirements in all data transfer and processing activities. • Document, track, and follow up operational incidents and service requests in ServiceNow. • Serve as the operational interface between business teams, Payroll, IT, and external vendors to support issue resolution and continuous improvement.
What We’re Looking For
• Bachelor’s degree and/or relevant HR certification preferred. • Excellent English communication skills; German knowledge is nice to have. • Minimum 2+ years of experience in HR Operations, Payroll Administration, Shared Services, Application Support, or IT Operations. • Experience working with SAP HR/HCM environments and operational support processes. • Knowledge of batch processing, job scheduling, and interface monitoring. • Experience with incident management and service management tools (e.g., ServiceNow). • Understanding of data protection and compliance requirements. • Strong analytical, troubleshooting, and problem-solving skills. • Strong communication and stakeholder management skills. • Proven ability to collaborate effectively with HR, Payroll, IT, and external stakeholders. • Experience monitoring business-critical processes and resolving operational incidents.
What We Offer
• Cafeteria allowance (HUF 500,000/year). • Medicover health insurance. • Comprehensive onboarding with a dedicated buddy. • Continuous learning and development opportunities. • Career growth within a stable, global organization. • Open, collaborative, and feedback-driven culture. • Quarterly team-building events. • AYCM membership and discounted gym membership • Monthly breakfast and fruit days. • Flexible hybrid working model (40% office presence). • An inclusive environment where your ideas, growth, and impact matter.
Location: Budapest, IX. district (hybrid)