About this role
Eng II
Job Description: We are seeking a motivated and detail-oriented Entry-Level GXP Customer Success Specialist to join our growing team. This role is a fantastic opportunity for someone with a passion for learning, technology, and helping others succeed. You will play a critical role in onboarding and training our customers on our GXP-compliant software solutions. This position will initially focus on the creation and maintenance of engaging training materials utilizing cutting-edge AI tools and learning platforms, alongside providing Tier 1 customer support. With mentorship and development, you will progress towards delivering live training sessions and eventually representing our company at customer sites. Responsibilities:
• Training Material Development: • Transform recorded training presentations (webinars, demos) into comprehensive, accurate text transcripts using AI-powered transcription tools. • Utilize AI voice cloning/text-to-speech technology to create professional-quality audio narration for training materials. • Develop interactive Computer-Based Training (CBT) modules using H5P within the LearnDash Learning Management System (LMS). • Design and implement knowledge checks, quizzes, and final exams within LearnDash to assess customer understanding. • Maintain and update existing training materials to reflect software updates, new features, and regulatory changes. • Collaborate with Subject Matter Experts (SMEs) to ensure technical accuracy and GxP compliance of all training content.
• Learning Management System (LMS) Administration: • Upload, organize, and maintain training videos and materials within the LearnDash LMS. • Manage user enrollments and track learner progress. • Generate reports on training completion rates and learner performance.
• Tier 1 Customer Support: • Respond to customer inquiries via email, phone, and chat regarding basic software functionality and training resources. • Troubleshoot common issues and escalate complex problems to senior team members. • Document customer interactions and resolutions in our support system. • Contribute to the creation of FAQs and knowledge base articles.
• Professional Development: • Actively participate in training sessions to deepen your understanding of our software and GxP regulations. • Work towards becoming a certified trainer for our software solutions. • Prepare for and participate in customer site visits as skills and confidence grow (future responsibility).
About BAE Systems Electronic Systems: BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Required Skills and Education: • Bachelor’s degree or equivalent experience. • Strong written and verbal communication skills. • Excellent attention to detail and commitment to accuracy. • Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). • Comfort and aptitude for learning new software tools and technologies. • Ability to work independently and as part of a team. • A proactive and positive attitude with a willingness to learn.
Preferred Skills and Education: Background in GIS, remote sensing or related field Experience with AI-powered transcription or text-to-speech tools Demonstrated ability to explain technical concepts in a clear and concise manner
Benefits Information: Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
Intern Benefits: Temporary employees generally are not eligible for BAE Systems benefits, but can elect to participate in the 401(k) savings plan. Temporary employees working 20+ hours per week are eligible for medical benefits, the employee assistance program, and business travel accident insurance.
Please note: Some benefits may be different for union employees that are governed by a collective bargaining agreement (CBA) or for positions covered by a wage law called the McNamara-O’Hara Service Contract Act (SCA).