About this role
Location: Zürich, Switzerland (on-site only) Start date: ASAP Employment: Full-time
Your RoleAs our Robot Field Operator, you will play a critical role in ensuring our robot fleet performs reliably in real customer environments. Sitting at the intersection of robotics, operations, and customer success, you will be responsible for deploying robots on-site, troubleshooting issues in the field, carrying out maintenance and repairs, and feeding real-world learnings back into the engineering team.
You will spend a significant amount of time at customer sites, both locally and internationally, helping ensure successful deployments and smooth day-to-day operation. In this role, you will act as the eyes and ears of the engineering team in the field, turning operational experience into product improvements.
What You’ll Be DoingDeploy and set up robots at customer sites, ensuring they are ready for operation
Monitor robot performance and intervene when issues occur
Troubleshoot hardware and software issues in the field, performing basic repairs and maintenance when needed
Conduct on-site quality checks and validate that robots operate according to company standards
Document issues clearly and provide structured feedback to engineering, production, and account management teams
Identify recurring failure modes and contribute ideas to improve system robustness and reliability
Interface directly with customers and represent the company during deployments and support visits
Travel internationally for deployments and spend extended periods on-site when required
What We’re Looking ForStrong practical and technical skills, with the ability to understand, diagnose, and resolve issues in complex systems
Experience working with mechanical, electrical, or software systems, whether through professional experience, education, or hands-on projects
Ability to work independently, take ownership, and solve problems in unpredictable environments
A strong troubleshooting mindset and genuine curiosity to understand why systems fail
Good communication skills, with the ability to collaborate effectively with both customers and internal teams
Willingness to travel internationally and spend significant time on-site at customer locations
Valid Swiss driving license
Excellent communication skills in English
Nice to HaveExperience with robotics, automation, or industrial equipment
Experience debugging electrical systems, sensors, motors, or embedded systems
Familiarity with Linux, networking, or technical diagnostics
Experience performing maintenance or repairs on machines and hardware
Why Join Us?Play a central role in making our robots successful in the real world
Have a direct impact on product improvements, engineering priorities, and deployment quality
Work at the intersection of hardware, software, and customer operations
Be part of a team building and scaling real-world robotic systems in demanding environments
Don’t worry if you don’t hit every checkmark. We value people who learn fast, take ownership, and care about building great products. Just give it a go and apply.