About this role
Job summary
Working 23 hours per week the role will provide a comprehensive, confidential, and efficient medical secretarial service to the GPs and wider clinical team.
Main duties of the job
The role involves managing referrals, processing clinical correspondence, maintaining accurate patient records, and supporting the smooth day-to-day running of the practice while delivering a high standard of patient care and administrative support.
About us
Approx 13k patients
Strong focus on excellent patient care , reflected in positive feedback
Good CQC rating and consistently high QOF achievement
5 GP partners, 2 salaried GPs, and experienced nursing, management and admin teams
Training practice for GP registrars and nursing students.
Team supported by an excellent administrative team. The secretarial team currently consists of 2 medical secretaries working closely together in a friendly pleasant enviroment.
Supportive, team based culture with opportunities for development in all roles
Active member of the Melton, Syston and Vale PCN , benefiting from collaborative working.
What we offer
NHS Pension Scheme
27 days annual leave plus bank holidays (pro rata), rising with service
Onsite parking
Job description Job responsibilities
Provide a professional and confidential secretarial service to GPs and other healthcare professionals. Prepare, format, and process referral letters, medical reports, and other clinical correspondence. Manage patient referrals using the NHS e-Referral Service ensuring referrals are accurate, timely, and appropriately tracked. Monitor 2WW referral pathways and follow up outstanding appointments or correspondence where necessary. Liaise with hospitals, community services, and other healthcare providers regarding referrals, appointments, and patient queries. Respond to patient enquiries relating to referrals, appointments, and medical correspondence in a courteous and professional manner. Prioritise workload to meet deadlines while maintaining a high level of accuracy. Ensure compliance with NHS guidelines, GDPR, confidentiality policies, and practice procedures. Support clinicians with administrative tasks as required. Attend practice meetings and minute take, Ensure mandatory training and keep updated with professional development.Please see job description and person specification for further details
Person Specification
Experience Essential
Previous experience working as a medical secretary or administrator within an NHS setting Excellent typing and keyboard skills with a high level of accuracy Strong organisational and time management skills Excellent written and verbal communication skills Flexibility to cover annual leave Ability to work independently and as part of a multidisciplinary team Flexibility to cover annual leave Understanding of patient confidentiality, GDPR and information governance Knowledge of medical terminology Strong attention to detail Proficient in using SystmOne Experience using the NHS e-Referral System Knowledge of NHS referral pathways and waiting list processes, including Right to Choose MCCD procedures
Desirable
Knowledge of PRISM Dictate IT Minimum of 1 year previous medical secretary experience
Qualifications Essential
Educated to a minimum grade C or level 4 or 5 at GCSE maths and English
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The County Practice
Address Syston Health Centre
1330 Melton Road
Syston
Leicestershire
LE7 2EQ
United Kingdom
Employer's website https://www.countypracticesyston.nhs.uk/ (Opens in a new tab)