About this role
Job summary
We are looking for a friendly and personable Receptionist/ Administrator to join our small GP Practice in Hanmer
This is a part-time position and is a varied and rewarding role where you will be one of the first points of contact for our patients, helping to create a welcoming and positive experience for everyone who contacts or visits the practice.
Hours of work: Up to 33 hours per week between 8.00 am - 6.30 pm (Monday to Friday)
Rota to be discussed at interview.
We are looking for someone who is approachable, organised, and able to use their own initiative. Excellent communication skills are essential, along with a caring, professional, and patient-focused attitude.
Main duties of the job
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signposting patients to the correct service
Initiating contact with, and responding to, requests from patients, team members and external agencies
Clinically code data and enter patients healthcare information on to the clinical system (EMIS)
Data entry of new and temporary registrations and relevant patient information as required
Direct requests for information, i.e., Subject Access Requests, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Action incoming and outgoing emails and correspondence as necessary
Filing/photocopying and retrieving paperwork
Processing repeat prescriptions in accordance with Practice guidelines
Scan patient related documentation and attach scanned documents to patients healthcare records
Complete opening and closing procedures in accordance with the duty rota
Training on all systems will be provided
About us
We are a small, friendly, and community-focused rural GP practice located just outside Hanmer. We are proud of the strong relationships we have built with our patients and the personal, caring service we provide.
As a training practice for medical students from Keele University, we are committed to supporting learning and development while continuing to deliver high-quality patient care.
You would be joining a welcoming and supportive team that works closely together, helping one another to provide the best possible experience for our patients. As our Receptionist/Administrator, you will play an important role in the day-to-day running of the practice and be a valued member of our team.
Job description Job responsibilities
In addition to the main responsibilities listed:
Confidentiality
Our patients trust us with sensitive personal and health information, and we take that responsibility very seriously. Everyone who works at the practice plays an important role in maintaining patient confidentiality and ensuring information is handled with care, professionalism, and respect.
Any information relating to patients, colleagues, healthcare partners, or the business of the practice should only be shared with authorised individuals and always in line with practice policies, data protection requirements, and confidentiality guidelines. Maintaining patient trust and protecting sensitive information is an essential part of this role.
Health and Safety
The post holder will:
Maintain a safe and tidy workspace
Identify and manage risks and report any concerns or incidents appropriately
Follow practice Health and Safety procedures
Training
Participate in training and development as required for the role
Update and manage knowledge and skills
Partake in annual appraisal review
Equality and Diversity
Respects privacy, dignity, needs and beliefs of patients, carers and colleagues
Acting in a non-judgemental and inclusive manner
Adhering with practice procedures, policies and current legislation
Person Specification
Qualifications Essential
Good standard of general education
Desirable
GCSE (or equivalent) in English and Mathematics Grade C (4) or above
Experience Essential
Experience of administrative duties Experience in working with the general public/patients
Desirable
Experience of working in primary care
Skills Essential
Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Problem solving Ability to follow policy and procedure
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hanmer Surgery
Address The Surgery
Sandy Lane
Hanmer
Whitchurch
Shropshire
SY13 3DL
United Kingdom
Employer's website https://hanmersurgery.co.uk/ (Opens in a new tab)