About this role
Job summary
The post will be based onsite at Kingston Hospital.
Working as part of the Cluster 4 leadership team (Services include Clinical Haematology & Anti-coagulation, ENT, Oral Surgery and Audiology), the key requirements of the job will be to monitor and support the delivery of key performance targets, to provide support to the senior management team, and to provide Strong line management to the PPC and administration team.
Main duties of the job
You will be responsible for the management of the administration function across the services.
You will also be expected to assist and lead in formulation and implementation of service policies, service operating procedures and strategies through efficient use of resources. As part of this role you will evaluate and develop processes and systems to ensure a caring, quality service is provided both to service users and staff.
The successful applicant will need to be organised, methodical, have strong leadership, managerial and coaching skills along with a willingness to develop their role, the administration teams and the needs of the services.
A key component of this role, will be the validation of the Patient Tracking Lists (PTLs)
About us
Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Compassionate- We treat everyone with kindness, understanding and empathy
Inclusive- We are respectful, fair and open, valuing everyone's unique contribution
Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive
Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving
Job description Job responsibilities
***Please see the attached supporting document/s which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person Specification
Qualifications Essential
Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
Desirable
Computer Literacy Course e.g. ECDL
Experience Essential
Minimum of 1 year experience in a leadership role
Desirable
Minimum of 1 year managerial experience
Skills Essential
Accurate data entry, typing and checking skills Use of full range of IT systems and patient data systems, including validation of PTL
Desirable
Conflict resolution skills Appropriate assertiveness skills
Knowledge Essential
Understanding of patient priorities and performance targets related to appointments and waiting times
Desirable
Good knowledge of speciality specific patient pathways
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kingston and Richmond NHS Foundation Trust
Address Kingston Hospital NHS Foundation Trust
Galsworthy Rd
Kingston Upon Thames
KT2 7QB
United Kingdom
Employer's website https://www.kingstonandrichmond.nhs.uk/ (Opens in a new tab)