About this role
Job summary
GP Healthcare Alliance (GPHA) has an exciting opportunity for an experienced Administrator to join our Operations Team.
The Operations Team delivers Primary Care Medical Services across Hadleigh, Canvey Island and Southend. In addition to commissioned services, the successful candidate will have the opportunity to develop skills and knowledge supporting GPHA's Private Medical Clinic.
This is a varied and rewarding role that will support the day-to-day administrative functions of the organisation, helping to ensure the delivery of seamless, efficient, and high-quality services to patients and stakeholders.
Please note travel will be required between sites, a full, valid drivers lisence is required as well as access to own vehicle.
Main duties of the job
Provide comprehensive administrative support to the Operations Team.Manage patient and service-related documentation accurately and efficiently.Support the coordination and delivery of primary care and private medical services.Maintain accurate records using SystmOne and other relevant systems.Respond to queries from patients, clinicians, colleagues, and external organisations in a professional manner.Assist with data entry, reporting, and service monitoring requirements.Ensure confidentiality is maintained at all times in line with GDPR and NHS policies.Contribute to the smooth running of operational services across GPHA.
About us
GP Healthcare Alliance is an exciting and progressive organisation that provides a wide range of healthcare services across the local community. We offer diverse employment opportunities and are committed to creating an inclusive workplace where everyone is valued and respected.
We warmly welcome applications from all individuals regardless of age, disability, gender, race, sexual orientation, religion or belief.
At GP Healthcare Alliance, we recognise the importance of supporting our employees to achieve a healthy work-life balance. We are committed to creating a positive working environment where staff can thrive, develop their skills, and contribute to delivering excellent patient care.
As part of our team, you will play an important role in shaping services, influencing change, and improving outcomes for the communities we serve.
What We OfferCompetitive salary, dependent on experience (pro rata for part-time hours).NHS PensionFlexible working arrangementsTravel expenses for work-related activities undertaken during working hours.Support from an experienced and dedicated administrative and management team.Opportunities for ongoing professional development and training.A supportive and collaborative working environment.The opportunity to make a meaningful contribution to patient safety and staff development across the organisation.
Job description Job responsibilities
Job responsibilities:
Assist with the day to day running of designated clinical services within GPHA
Ensure service communications to GPHA member practices are consistent and up to date
Arrange clinical and non-clinical cover for the Extended Access Service contracts and other clinical business
Circulate relevant updates to GP practices/PCNs where appropriate
Liaising with OM to develop rotas for all clinical teams
Create new slot and rota types on SystmOne
Apply relevant rotas to the clinical system, SystmOne
Take general enquiries relating to all GPHA services
Arrange and confirm meetings and appointments as required
Collate feedback from patients and member GP practices to circulate to Central GPHA Board members
Create and complete action logs as required
Support colleagues to ensure clinical sites have sufficient equipment for appointment
Arranging appropriate staff cover daily, during sickness and holiday periods
Ensure front of house is kept in an orderly fashion
Set up new staff with relevant IT access, including SystmOne, Pathology, Open Exeter
Other duties:
Working with CNM and OM to support with the day to day running of GPHA services
Support the development of new projects within GPHA
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, hub staff and other healthcare workers. They may also have access to information relating to GP Healthcare Alliance as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the GPHA may only be divulged to authorised persons in accordance with
the GPHAs policies and procedures relating to confidentiality and the protection of personal and sensitive data
Training
Complete online training modules and face to face training as reuquired
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security.
Using personal security systems within the workplace according to practice guidelines, such as PPE
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/professional development:
The post-holder will participate in any training programme implemented by GPHA as part of this employment, with such training to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within GPHA, and will:
Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload, and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
Apply GPHA policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate
This JD is not intended to be an exhaustive list of activities but rather an outline of the main areas of responsibility. The role is likely to evolve to meet the changing needs of the service.
Person Specification
Other Essential
Be able to carry out the duties of the role Have a full valid drivers license Have access to a vehicle
Experience Essential
Have a good knowledge of computer systems. Work in a flexible, organised manner. Be able to work with both clinical and non-clinical team members. Work effectively under pressure. Good working knowledge of the clinical system, SystmOne Have a confident telephone manner Recognise the importance of fostering relationships to support new business. Work independently.
Desirable
Familiar with Primary Care Networks
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name GP Healthcare Alliance
Address GP Healthcare Alliance
351 London Road
Hadleigh
Essex
SS7 2BT
United Kingdom
Employer's website http://www.gphealthcarealliance.co.uk/ (Opens in a new tab)