About this role
Job summary
The post holder will be key in supporting the services delivered by the Confederation and will work alongside the Service Managers on a day to day basis, helping to gather information including Key Performance Indicators and undertake enquires as and when is necessary for the Confederation Services.
Main duties of the job
This role will provide administrative and call centre support for the Confederation services, including receiving and processing referrals, utilising EMIS and Blinx to enter records and create clinics and support the clinicians and managers who deliver the services.
About us
The Confederation, Hillingdon CIC works with General Practice and other healthcare providers to deliver its vision for Hillingdon to deliver the best primary care outcomes for patients in the whole of London. We are a not-for-profit community interest company. The Confederation works to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We deliver excellent clinical services ourselves both at scale and complementary to General Practice. We are the provider representative voice for local General Practice into the wider NHS and other Partners. We are of the NHS but independent, innovative and transformational.
The Confederation determines to develop as an attractive place to work, providing rewarding roles and opportunities to grow in order to attract and retain great staff that in turn delivers our vision.
Our Values:
We work together to make a difference for patientsWe care enough to go the extra mileWe support, trust, and empowerWe sincerely value each otherWe support Primary Care to own its destiny
Job description Job responsibilities
Provide administration support for a range of Confederation servicesUndertaking administrative duties such as photocopying, faxing and mail-out distributions.Participate in the induction and training of new members of staff and contribute to the Confederation development.Act as an ambassador for the Confederation.Sorting and prioritising all incoming mail and e-mail, distributing as appropriate. Ensuring all urgent and/or confidential communications are received and distributed from/to relevant parties in a timely manner.Covering the Patient Services telephone line - using initiative when dealing with phone calls and messages and ensuring any messages are passed onto the appropriate person.Booking and maintaining the patient appointment system (EMIS/Blinx).Ensuring maximum appointment utilisation by ensuring requests for appointment cancellations are actioned quickly and coordinating reminder SMS messages.Preparing agendas, taking minutes and distributing notes of meetings including typing up of group discussions as necessary.Assisting Practices hosting Confederation Services.Liaising with local Care Homes, Mental Health Homes, Learning Disability Homes to arrange planned visits for residents.Undertake diary management duties including arranging and changing appointments, prioritising these as appropriate.Inputting, monitoring and checking data, required for finite and ongoing projects within the teamsWorking with all team members in the collection of information for performance reporting on relevant team projects.Obtaining and analysing patient feedback where appropriate.Acting as a point of contact for teams, dealing and responding effectively with complex queries from stakeholders and passing on relevant information to appropriate team members sensitively and autonomously.Maintaining effective electronic and paper filing systems, to ensure that information is kept securely and is accessible to other members of the Confederation.Providing guidance and advice on relevant policies and procedures.To carry out other appropriate delegated duties as required.Work closely with other Confederation colleagues.
Person Specification
Qualifications Essential
GCSE Passes at grade C or above or equivalent experience / qualifications Evidence of consistent pattern of learning from education, training and experience.
Experience Essential
Significant administrative/ secretarial experience Demonstrable experience in dealing with sensitive and confidential information. Evidence of working autonomously and as part of a team Contribute to the design and development of standard reports Experience of working with members of the public or providing customer service support Excellent knowledge on IT systems and software programmes such as Outlook, Word, Excel and Powerpoint. Understanding of equal opportunity and diversity issues. Working knowledge of EMIS. Ability to multitask Well-developed word processing/data collection/IT skills Able to demonstrate good coordination and organisational skills with the ability to use time effectively and prioritise work against a background of change and uncertainty. Effective team working and ability to work with staff at all levels. Effective keyboard/IT skills, which include accurate recording skills Effective in using multiple data base computer systems Attentive to detail and quality of work. Able to communicate with, co-ordinate and liaise with a multidisciplinary team. Have a friendly manner, confident in handling queries. Self motivated, proactive and innovative. Able to work with tact and diplomacy and react sensitively when dealing with complex, sensitive or confidential information about organisations or individuals both within and outside The Confederation.
Desirable
Previous experience of working in a Healthcare environment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Confederation, Hillingdon CIC
Address The Pembroke Centre
90 Pembroke Road
Ruislip
HA4 8NX
United Kingdom
Employer's website https://www.theconfederationhillingdon.org.uk (Opens in a new tab)