About this role
Job summary
We are looking for friendly outgoing individuals with experience working a in a busy demanding environment and experience working within customer service. You will enjoy working as a member of a team and have experience in communicating and working alongside a multi-disciplinary team.
Previous NHS knowledge and experience in managing waiting lists is desirable as you will have a great deal of direct telephone contact with patients and face-to-face contact with a wide range of internal and external staff to support the smooth running of waiting list management at MYHT.
Excellent multi-tasking and organisational skills are essential with an up-to-date knowledge of current NHS Access targets being desirable for the post.
In addition to a flexible approach to working the post holder will be required to work 5 over 7 days between 08:00 - 20:00 including evenings and weekends.
Main duties of the job
Our Centralised Waiting List Office Clerks manage a number of waiting lists within specialties operating Trust wide in accordance with Government Access Standards, NHS Constitution and Trusts Patient Access Policy ensuring efficient and effective use of theatre and procedure sessions.
They exercise initiative and use independent judgement, knowledge and analysis to book patients, dependent on their individual clinical needs, their complexity and the appropriate case mix. Work in a demanding and sometimes hostile environment dealing with complex and sensitive information on a daily basis.
Our teams provide an information and communication link between the patient and their elective admission to hospital.
You will be responsible for decision-making with situations arising from the duties and responsibilities described below to ensure an effective, organised, comprehensive and efficient, high-quality patient centred clerical service.
About us We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).
Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.
As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers,home electronics schemes, working carers support, carer-friendly policies, and more.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job description Job responsibilities
Qualifications
NVQ 2 Customer Care or equivalent experience Sound educational background 5 GCSE’s Grade C/4 or above
Experience
Working within a multidisciplinary team Experience of working in a customer service environment Excellent communication skills to overcome barriers of understanding Working in a demanding environment Experience of collating data Use of Patient Administration System/Database Ability to organise self, working to deadlines and ensuring quality standards. Experience of scheduling / coordination activities and/or resources.
Knowledge and Awareness
Understanding of current challenges facing the NHS locally and nationally Knowledge of the Data Protection Act and awareness of confidentiality. Awareness of own limitations.
Skills and Awareness
Excellent organisational skills Able to work under pressure & to strict deadlines Able to work effectively across departmental boundaries Ability to work on multiple systems simultaneously Demonstrate effective written, verbal and telephone communication skills with team/clients/relatives, using tact when required Demonstrate knowledge of dealing with public/conflict Demonstrate a caring manner with an understanding disposition High standard of accuracy Flexibility and able to adapt to change Computer literate – experience of using all Microsoft packages Advanced keyboard skills
Please refer to the attached job description and person specification to review the full requirements.
Person Specification
Qualifications Essential
Please click apply now to view the full person specification (there is no obligation to submit an application).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Mid Yorkshire Teaching NHS Trust
Address Dewsbury District Hospital
Dewsbury
West Yorkshire
WF13 4HS
United Kingdom
Employer's website https://www.midyorks.nhs.uk/ (Opens in a new tab)