About this role
Job summary
ABL Health, delivers the Integrated Health Improvement Service titled Your Health Dudley, which is commissioned by the Dudley Council. This transformative service seeks to work collaboratively with communities to support transforming services for the local population. The service will provide integrated behaviour support for smoking cessation, weight management, alcohol reduction, physical activity, cooking, family coaching and community health checks, all embedded in sustainable behaviour change and positive wellbeing.
Main duties of the job
The postholder will provide comprehensive administrative support to the service, ensuring the efficient coordination of patient appointments, referrals and day-to-day operations. Responsibilities include managing incoming telephone calls and enquiries, booking appointments, maintaining accurate and confidential patient records, processing healthcare referrals within agreed timescales, and updating service databases. The role will involve producing correspondence, providing general clerical and administrative support, and using a range of IT systems, including Microsoft Office and in-house databases. In addition, the successful candidate will liaise with clients, health professionals and colleagues, support service leads with sourcing venues, monitor workloads and service targets, encourage clients' readiness for behaviour change where appropriate, and contribute to the smooth running of the service through effective record keeping, filing and administrative processes.
About us
ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence-based, innovative, effective, and relevant health care services in partnership with individuals, communities, and stakeholders.
Job description Job responsibilities
You will provide administrative support to the Your Health Dudley Integrated Health Improvement Service. Working closely with the administration team and Project Lead, you will help ensure the smooth running of the office, the administration of programmes, and the timely delivery of MyStory assessments to support service targets and deadlines. Responsible for a range of administrative duties and participant-facing responsibilities, you will be based in our Dudley office as part of the administration team.
Your key responsibilities will be:
You will provide a range of administration duties for the service, including patient and health professional letters, patient database updates, appointment bookings, telephone queries, and liaising with health professionals and colleagues.
Ability and experience of working to own initiative in an administration role.
Take incoming calls, ensuring that calls are transferred to the relevant person/ department and that messages are handled efficiently.
To work within a busy office as part of a team and to provide general clerical and administrative support, including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.
Providing professional administration services to clients and identifying specific needs. Manage and maintain confidential patient files on a database.
Manage and promptly handle incoming healthcare referrals, adhering to company timescales.
Book appointments for clients and use appropriate calendar software.
Record client data accurately on the appropriate service database.
To exchange information using IT systems, including Excel and Word. Use word processing, spreadsheet, and in-house database.
Be able to encourage and assess the client`s readiness for specific behaviour change
Work with service leads to source new venues.
Weekly monitoring of workload and service targets.
General administration (record keeping, filing, etc.)
Skills and Competencies Required
Be an experienced administrator used to working in a health and/or community setting
Experienced working with Microsoft Office and health related database systems
Positive and proactive working at pace with multiple tasks
Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues
Build strong relationships; good team player happy to work as part of a team and work independently on own tasks
Quality driven; you naturally seek high standards and actively seek to improve them.
Value and remain open to new ideas and perspectives
Person Specification
Experience Essential
Experienced in delivering behaviour change and health promotion Experience of working in a team environment Demonstrable experience in an administration role
Desirable
Experience in minute taking for meetings RSA Typing ll or above Experience in a health care setting e.g. Community health provider, GP Practice, Hospital Experienced in delivering behaviour change and health promotion
Qualifications Essential
GCSE/O Level in Maths and English or equivalent NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Desirable
NVQ 3 level in a relevant subject
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name ABL Health Ltd
Address King Charles House
Dudley
DY1 4PS
United Kingdom
Employer's website https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)