About this role
Job summary
We have an exciting opportunity for a Clinical Team Lead Administrator to join the team on a part time basis. The Clinical Team Administrator will provide essential administrative support to the multidisciplinary team across two Adult Mental Health Inpatient Wards: Northgate and Southgate
This role is key to ensuring the smooth day-to-day running of the service by managing administrative processes, maintaining accurate records, and supporting communication across the team. The post-holder will play a vital role in supporting the ward managers and in turn patient care by enabling clinical staff to focus on their professional responsibilities, ensuring timely and efficient service delivery.
You should have relevant and recent administration experience, the ability to work on your own as well as alongside the Senior TeamAdministrator.
Main duties of the job
Provide comprehensive administrative support to clinical staff, including psychiatrists, nurses, occupational therapists, and psychologists.
Manage and update patient records using electronic systems (Lorenzo), ensuring accuracy and confidentiality at all times.
Schedule and coordinate ward meetings, patient reviews, and CPA meetings, including preparing and distributing agendas, taking minutes, and following up on actions.
Handle incoming calls, emails, and correspondence, ensuring timely and professional responses or referrals to the appropriate team member.
Assist with the processing of referrals, admissions, discharges, and transfers in line with trust procedures.
Support data collection and reporting for audit, quality improvement, and performance monitoring purposes.
Work collaboratively with other administrative and clinical colleagues to support service continuity and patient care.
About us
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Job description Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Interview dates are yet to be set; you will be contacted via email and invited to book a time. These emails may go to your SPAM, so please keep checking all your emails if applying.
Person Specification
Skills Essential
Excellent articulate communication skills.
Desirable
Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.
Experience Essential
Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level Ability to work with senior members of staff across a large organisation.
Desirable
Staff supervision / appraisal process.
Qualifications Essential
NVQ 3 Business Administration or equivalent or working towards.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address Wedgwood House
Wedgwood House, Bury St Edmunds
Bury St Edmunds
IP33 2QZ
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)