About this role
Job summary
An exciting opportunity has arisen for a Ward Clerk within our team within the Acute Medical Floor.
Admin and clerical support within the acute medical floor based on AAU/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.
The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.
AAU/AMU is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team. We also have a Same Day Emergency Care (SDEC) which provides same day care to medical patients.
The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success
Main duties of the job
Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients. Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have. Answer the telephone, responding to questions or requests as appropriate. Request the services of allied healthcare professionals as requested by nursing staff (e.g., Phlebotomist/ECG Technician/Radiographers/Porters). Make outpatient referrals as requested by nursing staff. Notify Pathology of urgent blood specimens when requested by nursing staff. Request and collect (or deliver when requested) notes and x-rays from various departments. Order transport for patients as requested by nursing staff, competing appropriate paperwork.
About us
Our Poppy's Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team -- clinical or non-clinical -- plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values -- ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
AAU/AMU at The Royal Shrewsbury Hospital is a very busy, friendly unit. Patients are referred from GP/ED, resulting in the area being very busy. It is staffed by a diverse, multi disciplinary team whose focus is always on providing the very best care for those who use our service.
Staff members benefit from dedicated training and a generous holiday allowance.
Job description Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.
Person Specification
Qualifications Essential
Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration Evidence of Maths and English, GCSE Grades 4-9 or equivalent
Experience Essential
Basic Computer skills
Desirable
Qualification in word processing / IT skills Customer Care Experience
Communication Skills Essential
Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust
Address The Royal Shrewsbury Hospital
Mytton Oak Road
Shrewsbury
SY3 8XQ
United Kingdom
Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)