About this role
Job summary
The Older Persons Assessment Unit (OPAU) at Weston General Hospital is a 14 bedded unit. A medical assessment unit for patient's over 75. Patients are admitted to the unit from the Emergency Department and seen by consultants and other multidisciplinary teams patients are then either discharged home or transferred to a suitable long stay ward. We aim for length of stay to be no longer than 72 hours, therefore fast paced with a quick turnaround of patients.
As a Ward Clerk within this unit, you will play a key role in supporting the clinical and multidisciplinary teams by providing efficient clerical and administrative support. You will be responsible for managing the ward reception, assist with admissions, discharges and patient flow.
Working in this fast-paced, highly specialised environment requires excellent organisational and communication skills, flexibility, and the ability to liaise effectively with teams across the hospital.
This role offers a rewarding opportunity to work within a supportive, experienced, and friendly multidisciplinary team that values collaboration and continuous learning. You will gain exposure to a highly specialised cardiac service, develop valuable healthcare and administrative skills, and play an important part in delivering excellent patient care and experience.
Working on OPAU allows you to make a meaningful contribution to patient journeys at a critical time.
Main duties of the job
We are seeking a motivated and organised Ward Clerk to join our OPAU team. This is a key supportive role, working closely with the clinical nursing team to ensure the ward operates efficiently and provides a welcoming, well-organised environment for patients, relatives, and staff.
You will be responsible for managing the ward reception, greeting and assisting patients and visitors, and ensuring all clerical and administrative tasks are kept up to date.
The ideal candidate will be flexible, adaptable, and highly organised, with excellent communication skills. You will liaise with multidisciplinary teams across the hospital and work collaboratively with nursing staff to support the smooth day-to-day running of the department.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications and Taining Essential
Educated to GCSE, Garde C or above (or equivalent) in English Language and Maths IT skills, basic word, email, keyboard skills, data collection
Desirable
Evidence of full time education achievements Ability and willingness to undertake appropriate training
Knowledge and Experience Essential
Previous reception or customer facing experience in a healthcare or public setting Previous NHS experience Clerical/administration experience including filing and /or reception
Skill and Abilities Essential
Excellent/professional telephone/reception manner Flexible approach to duties Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Able to communicate clearly and act quickly in an emergency Tidy and methodical working practice Attention to detail Ability to work effectively in a busy team, adjust to change and motivate others Ability to work independently and as part of a team Confident to handle difficult conversations with patients, relatives and carers
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Bristol NHS Foundation Trust
Address Weston General Hospital
Grange Road
Weston Super Mare
BS23 4TQ
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)