About this role
Job summary We have an exciting opportunity for a Team Manager to join our service in Exeter. We are looking for an experienced, compassionate, well organised and qualified person to Manage a team and deliver high quality non-clinical support to individuals in times of crisis.
Main duties of the job As Team Manager, you will oversee the delivery of a high-quality, recovery-focused crisis support service across Exeter and the surrounding areas. You will lead and support a multidisciplinary team, manage referrals, risk and safeguarding, ensure excellent client outcomes, and maintain strong partnerships with NHS and voluntary sector organisations.
You will also be responsible for service performance, staffing, recruitment, reporting, and ensuring compliance with organisational policies and contractual requirements, helping to deliver a safe, effective, and person-centred service.
About us Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives.
Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM.
Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference.
By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country.
Job description Job responsibilities Team Manager - Exeter Hours of work: 37.5 hours per week Salary: £33,000 with progression to £36,000 Location: Hybrid - Exteter About the role We have an exciting opportunity for a Team Manager to join our service in Exeter. We are looking for an experienced, compassionate, well organised and qualified person to Manage a team and deliver high quality non-clinical support to individuals in times of crisis. We deliver high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse. As Team Manager, you will oversee the delivery of a high-quality, recovery-focused crisis support service across Exeter and the surrounding areas. You will lead and support a multidisciplinary team, manage referrals, risk and safeguarding, ensure excellent client outcomes, and maintain strong partnerships with NHS and voluntary sector organisations. You will also be responsible for service performance, staffing, recruitment, reporting, and ensuring compliance with organisational policies and contractual requirements, helping to deliver a safe, effective, and person-centred service. About you We're looking for an experienced, compassionate and motivated leader who is passionate about supporting people experiencing mental health challenges. You will be confident in leading and inspiring a team, creating a positive and inclusive working environment where staff feel supported to deliver high-quality, recovery-focused services. You'll be an excellent communicator with strong organisational skills, able to manage competing priorities, make informed decisions, and build effective relationships with colleagues, partner organisations and commissioners. You will be proactive, resilient and committed to continuous improvement, with the ability to lead by example and promote a culture of collaboration, accountability and person-centred care. To be successful in this role, you will have:
A minimum Level 3 qualification in Health and Social Care, or an equivalent related qualification.Experience of working within a recovery-focused mental health or social inclusion service.Experience of delivering services within a community-based health or social care setting.Proven experience of managing staff, including supervision, performance management, appraisals, recruitment and staff development.Experience of service, operational or project management, with the ability to manage resources effectively and deliver against agreed objectives.Experience of managing and monitoring budgets.A track record of achieving performance targets and driving service improvements.A genuine commitment to improving the lives of people experiencing mental health difficulties, with an understanding of recovery-focused and trauma-informed approaches. Why Join Us? Mental Health Matters (MHM) is a national charity delivering innovative, life-changing mental health support for individuals and communities across the UK. Through our diverse range of services, we help people improve their mental wellbeing, overcome barriers and lead fulfilling lives. Everything we do is people focused. Whether supporting those who access our services or investing in the wellbeing and development of our colleagues, people are at the heart of MHM. Our workforce is the driving force behind our success, and we are committed to creating an inclusive, supportive and values-led environment where talented individuals can thrive and make a meaningful difference. By joining MHM, you'll become part of a compassionate and ambitious organisation that is committed to improving mental health, promoting recovery and creating positive change in communities across the country. What we offer you Competitive salaries, with an annual pay review process 25 days Annual leave, increasing with length of service, plus bank holidays Enhanced Occupational Sick pay Access to our workplace pension scheme Family friendly and flexible working arrangements to support a good work life balance Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources Life Assurance and Free Will writing service Blue Light Card and Charity Workers discounts Access to Tickets for Good Employee recognition and celebration schemes A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations How to Apply At Mental Health Matters, we are committed to safer recruitment and ensuring that we appoint people who share our values and are dedicated to making a positive difference. If you are interested in this opportunity, please complete our online application form. As part of your application, you will be asked to answer a number of questions to demonstrate how your skills, knowledge and experience meet the criteria outlined in the person specification. We encourage you to provide examples that highlight your suitability for the role. For further information about our recruitment and selection processes, please refer to our Candidate Guide. Equality, Diversity and Inclusion We are proud to be an equal opportunities employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve. We believe everyone should have access to fair and accessible opportunities, and we are committed to ensuring our recruitment processes are welcoming and inclusive for all. During the application process, we may ask for some personal information to help us understand how we can make our recruitment practices as fair and accessible as possible. Any information you provide will be treated confidentially and used solely for this purpose. We value the unique experiences, perspectives and contributions that diversity brings and are committed to creating a culture where everyone feels respected, supported and able to be themselves. Interested in Finding Out More? We welcome informal conversations about the role. If you would like to discuss the opportunity further, please contact: We look forward to hearing from you and welcoming talented people who share our passion for improving mental health and changing lives.
Person Specification
Qualifications Essential
A minimum Level 3 qualification in Health and Social Care, or an equivalent related qualification.
Experience Essential
Experience of working within a recovery-focused mental health or social inclusion service. Experience of delivering services within a community-based health or social care setting. Proven experience of managing staff, including supervision, performance management, appraisals, recruitment and staff development. Experience of service, operational or project management, with the ability to manage resources effectively and deliver against agreed objectives. Experience of managing and monitoring budgets. A track record of achieving performance targets and driving service improvements. A genuine commitment to improving the lives of people experiencing mental health difficulties, with an understanding of recovery-focused and trauma-informed approaches.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mental Health Matters
Address Wonford House, Dryden Road, Exeter, EX2 5AF
Exeter
EX2 5AF
United Kingdom
Employer's website https://www.mhm.org.uk/ (Opens in a new tab)