About this role
Job summary
Hours 18 -32 hours per week (part-time, job share considered)
We are looking for a friendly, proactive, and organised Receptionist/Administrator to join our team. We are offering between 18 and 32 hours per week, and a job share will be considered.
As one of the first points of contact for our patients, you will play a pivotal role in ensuring they receive a professional, friendly, and efficient service. You will work across both reception and administrative functions, using your excellent communication and organisational skills to help deliver high-quality patient care.
Main duties of the job
To provide reception and administrative support for the practice, dealing with patients, clinical staff, and colleagues in an efficient, professional, and courteous manner.
You will receive, assist, and direct patients to the appropriate service or healthcare professional and undertake a variety of administrative duties to support the smooth running of the practice. Working in accordance with agreed procedures, protocols, and timescales, your responsibilities will include maintaining accurate patient records, document management, workflow administration, and handling clinical correspondence.
You will require excellent communication and organisational skills, with the ability to prioritise your workload while maintaining accuracy and attention to detail. You will work closely alongside clinicians and colleagues, always maintaining patient confidentiality and providing a high standard of customer service.
About us
North Curry Health Centre is in a beautiful village between the Somerset Levels and the Blackdown and Quantock Hills. It is near to Taunton with its great rail and motorway links to the rest of the country and its excellent schools.
It is a 3 partner rural dispensing practice with a list size of just over 4,000 patients. We have a traditional caring ethos, but also embrace technology. The partners maintain personal patient lists and are keen to maintain continuity of care.
Job description Job responsibilities
Job summary
As a Receptionist/Administrator you will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
The role includes a variety of reception, administration and prescription support duties.
About us
We are a friendly dispensing practice with a patient list of just over 4,200. Our team consists of three GP Partners, two Salaried GPs, a Paramedic, two Practice Nurses, one Healthcare Assistant (HCA), five Dispensers, an administration and reception team of eight staff, and a Practice Manager.
We are seeking a motivated, well-organised individual to join our team. For this role, it is essential that you are reliable, flexible, have excellent communication and IT skills, and enjoy working as part of a team. You should have a good standard of general education, including at least three GCSEs at Grade 4 (formerly Grade C) or above, including English and Maths.
Previous experience in a healthcare environment would be an advantage but is not essential, as full training will be provided.
For further information or to arrange an informal visit to the practice, please contact the Practice Manager on 01823 490505 or email [email protected].
Please refer to the attached job description for comprehensive information regarding the responsibilities, qualifications, and expectations associated with the position.
Person Specification
Physical Requirements Essential
Commit to a DBS Check. Able to undertake the demands of the post with reasonable adjustments if required.
Desirable
UK Driving Licence.
Personal Attributes Essential
Works effectively independently and as a member of a team. Flexible approach to meet service needs and ensure a stakeholder focused response. Self-motivated and proactive. Continued commitment to improve skills and ability in new areas of work. Demonstrate excellent interpersonal and communication skills.
Experience Essential
General office skills, photocopier, scanning, shredding. Awareness of Data Protection Act and need for confidentiality of Information. Attention to detail, able to work accurately, identifying errors quickly and easily. Excellent understanding of data protection and confidentiality issues. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style. Committed to own continuing personal development and an ability to support others to develop and progress. Flexibility of working hours/able to work at the desired times.
Desirable
Experience of working in a medical or primary care setting. Computer literate with an ability to use the required GP clinical systems. Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.
Qualifications Essential
GCSEs at grade C or equivalent (or 4-9), including English and Maths.
Desirable
Training in administration/clerical duties at NVQ level or above. NVQ Level 2/3 in Customer Services or Health Care or related discipline.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name North Curry Health Centre
Address North Curry Health Centre
Greenway
North Curry
Taunton
Somerset
TA3 6NQ
United Kingdom
Employer's website https://www.northcurryhealthcentre.co.uk (Opens in a new tab)