About this role
Job summary
An exciting opportunity has arisen for an experienced and motivated manager to lead our Document Scanning Team within Primary Care Services at NWSSP.
This is a pivotal operational management role responsible for overseeing the delivery of business-critical document scanning services that support NWSSP PCS and NHS Wales. In addition to managing the Document Scanning Team, the post holder will provide managerial support for Print and Post Room Services and the EPS Smartcard Team, ensuring high-quality, efficient and compliant service delivery across all areas. As a manager you will work closely with internal and external stakeholders across NWSSP and NHS Wales stakeholders, providing expert advice, managing performance, driving continuous improvement and ensuring service targets are consistently achieved.
We are looking for an individual with excellent leadership, communication and organisational skills who can effectively manage competing priorities within a fast-paced operational environment. Experience of managing teams, analysing performance information and delivering service improvements is essential.
This is a hybrid working role. Attendance at the office is required for a minimum of three days per week, together with additional on-site support as required to ensure effective operational cover.
Main duties of the job
The Document Scanning Manager is responsible for the operational management of the Document Scanning Team, Print and Post Room Services and EPS Smartcard Team within Primary Care Services.
The role oversees large-scale document scanning operations supporting NWSSP and NHS Wales, including the delivery, preparation, and scanning of Pharmacy contractor, prescribing and dispensing GP practice prescriptions alongside ophthalmic claims, medical records and other business-critical information to dedicated time frames.
The post holder will provide management to operational teams, ensuring service targets, quality standards and performance objectives are achieved. They will manage staff performance and development, lead continuous improvement initiatives, oversee resource planning and ensure the effective use of scanning technology and associated systems.
Working collaboratively with stakeholders across NHS Wales and external organisations, the post holder will provide specialist advice and support on document scanning services, records management and operational processes.
The role requires a proactive and adaptable manager with strong communication, analytical and organisational skills, capable of managing competing priorities within a complex and fast-paced operational environment.
About us
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Job description Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and Knowledge Essential
Educated to degree level or able to demonstrate equivalent relevant experience. ILM Level 5 Management qualification or equivalent leadership/management experience Sound knowledge of Prescribing Services, key stakeholders, and partnership organisations Knowledge of Velindre Trust policies and procedures, with a clear understanding of Data Protection and Information Governance requirements Knowledge and practical experience of data collection, interpretation, and analysis techniques to support reporting and service improvement
Desirable
Understanding of the NHS Wales environment, including organisational structures, stakeholders, and system interfaces
Experience Essential
Substantial experience working in a busy, pressurised clerical or production environment, demonstrating accuracy, pace, and resilience. Extensive experience of working within Primacy Care Services - Prescribing Services or a closely related NHS service area Proficient experience in the effective use of Microsoft Office applications (e.g. Word, Excel, Outlook) to support data handling, reporting, and service delivery
Desirable
Experience of working within Document Scanning Team or similar NHS operational environment. Experience using performance management tools to monitor, analyse, or report on service delivery. Experience of working with scanners/machinery Experience of use of a bespoke data captures system. Experience of working collaboratively with a wide range of partner organisations, delivering effective customer care across service boundaries
Skills and Attributes Essential
Self-motivated and adaptable, leading by example and responding positively to change Builds and maintains effective professional relationships with stakeholders and teams Communicates clearly and confidently across a range of audiences and formats. Committed to continuous professional development for self and others. Motivates, supports, and influences others to achieve service objectives Exercises sound judgement in complex or sensitive situations, ensuring fairness and consistency. Prioritises competing demands effectively, maintaining quality under pressure.
Desirable
Experience or understanding of project management principles Ability to demonstrate strategic thinking and contribute to service development Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name NHS Wales Shared Services Partnership
Address Cwmbran House
Mamhilad Park Estate
Pontypool
NP4 0XS
United Kingdom
Employer's website https://nwssp.nhs.wales/ (Opens in a new tab)